Operations Analyst

2 weeks ago

Toronto, Canada Bank of America Full time

Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world. In Canada, Bank of America has a strong market position on which to continue to build, as well as a clear commitment to the market.

The Payments team processes incoming and outgoing electronic/manual payments for the Bank's clients, branches, and departments. The types of payments processed are Customer Transfers, Bank to Bank transfers, Payroll, Pension payments in various currencies including bank drafts and cheques. The Operations Analyst is responsible for payment repair/verification. The analyst will support the report reviews and validations, as required.

This position will be required to work in the office shifts/weekends and/or statutory holidays, and rotational as required.

**Responsibilities**
- Repair, verify/authorize and release electronic payments on both GBS (Global Banking System)/AS400 systems
- Review and complete investigations for same day wires and other queries as received ensuring timelines and client expectations are met
- Perform Lynx (Canada Clearing System) validations, open and close bank
- Prepare CAD/USD position reports
- Perform funding activities to support payment processing
- Process/validate payments for Continuous Link Settlement (CLS) as required
- Create, verify corbank fee processing
- Monitor payment queues to ensure all items are processed timely and cleared by end of processing day
- Drive process improvements to increase efficiency and timeliness metrics
- Monitor and route the incoming SWIFT messages to various departments within Operations, as required
- Process bulk files/pension payments
- Process Exotic Currency payments
- File, and save supporting documents on shared drive and storage
- Process manual payments/ accounting entries
- Process Electronic Funds Transfer (EFT) files
- Handle other payment process-related duties/functions as assigned including Data Entry into various systems supported
- Support review and validation of AS400 and GBS reports to ensure all controls and requirements were met (APS Reports, BAFF, Earth port, File Act).
- Review payment file validating signatures in accordance with delegated authority and 4 or 6 eye review.
- Act as a resource on User Acceptance testing (UAT) and Performance Acceptance Testing on AS400 and GBS platform

**Qualifications**
- Three to five years of experience in payments processing with financial institutions
- Working knowledge of AS400 or Global Banking System
- Knowledge of payment process and Canadian clearing systems/rules
- Familiarity with SWIFT messages and proper formatting
- Strong Accounting skills
- Strong people and customer service skills
- Proven track record in independent handling of projects or initiatives
- Proficiency with Excel, Word, SWIFT Alliance systems and keyboarding skills
- Excellent communication and problem solving skills
- Demonstrated initiative and the ability to work with mínimal supervision
- Team player with demonstrated leadership skills
- Ability to meet established deadlines in a fast paced environment
- Willingness to learn and take on new tasks, as required
- Availability to work various shifts, Statutory Holidays and weekends, as required
- Post-secondary education
- Ability to write test scripts and participate in User Acceptance testing and other payment system testing, as required
- Strong problem solving skills and ability to multi-task and identify root cause of payment failures or errors

**Additional Qualifications**
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
- Excels in working among diverse viewpoints to determine the best path forward
- Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
- Commitment to challenging the status quo and promoting positive change.
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

**What Bank of America Offers**

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on ma

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