Store Manager

1 week ago


Markham, Canada Chatime Castlemore Full time

Chatime is recognized as one of the finest tea cafes in the city with over 1000 retail outlets in Taiwan, Canada, USA and 13 other countries. Our motto is "Good Tea, Good Time".

Good tea refers to our high standards of brewing tea, preparing toppings, and maintaining a high attention to detail with all other ingredients that go into shaking up a good cup of tea. We have over 35 locations in Ontario and are proud to claim that customers can visit any of those stores and receive the exact same drink.

Good time describes how we want to create a space where customers can be comfortable both physically and mentally. We focus on both providing excellent customer service and a clean environment to relax, study or meet up with friends. By striving to maintain our status as the industry leader and we always want to be the first choice in our tea drinking customers' minds.

We are currently hiring a full-time Store Manager at our Castlemore location in Markham. We are looking for enthusiastic, motivated & passionate people to join our team We strive to attract employees who have an enthusiasm and passion for enthusiastic customer service and great drinks

Having experience working with customer service, fast-paced environment, food and beverage experience is an asset but not a requirement. Functions of this job entail cash handling at the POS, customer service, sales & daily routine cleanliness & maintenance, tea and drink preparation, and various other duties required in a cafe.

Store Location:

- 9850 Markham Rd, Markham ON L6E0H7

Key Qualifications:

- 2+ years of Food & Beverage experience considered an asset
- 1+ years of management experience
- Exceptional customer service skills
- Enjoys working independently and in a team setting
- Excellent communication and interpersonal skills
- Self-motivated, organized, and excels under pressure in a fast-paced environment
- Must be able to work flexible hours including morning, late nights, weekends, and holidays
- Must be available to work weekends and weekday morning shifts

Job Duties include:

- First point of contact for all matters and emergencies at all times and taking the necessary course of action;
- Scheduling using the 7shifts software and achieving labour targets;
- Biweekly payroll submission using ADP;
- Scheduling and chairing all meetings including biweekly management meeting, monthly team lead meeting and quarterly staff meeting;
- Recognizing employee performances by issuing monthly employee of the month awards;
- Inventory management including but not limited to ordering inventory as required;
- Perform monthly inventory counts including inventory receiving;
- Ensure that the store and all staff are compliant with Chatime’s current policies, procedures, promotions, campaigns, training content, etc.;
- Maintain a healthy roster of exceptional staff by conducting frequent recruiting;
- Enforce daily, weekly, and monthly cleaning schedules of all spaces and equipment as per Chatime’s Quality, Service, and Cleanliness Standard;
- Travel to the bank to get coins and small bills for the store;
- Buy local ingredients, supplies, etc., for the store as required;
- Solve complex customer service issues;
- Provide staff evaluation and recommendation for promotion readiness;
- Ensure end of day reports and duties are performed correctly and funds are balanced daily;
- Report all conflicts and any situation that may require disciplinary action; and,
- Other job duties as described on the Chatime Management Expectations Checklist or as required.

Required education:

- High school graduate or equivalent

Operating Hours & Availability:

- Opening shifts can be starting as early as 9:30am. Closing shifts can end as late as 1am.

**If you are interested in joining our Chatime Castlemore family, please send us your resume

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$52,000.00 per year

**Benefits**:

- Discounted or free food
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Management: 1 year (preferred)
- Food service: 1 year (preferred)


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