Help Desk Technician
2 weeks ago
**Help Desk**
This position requires a self-starting individual who can take direction but does not require it.
The individual should have excellent communication skills and a thorough understanding of PC hardware/software and Microsoft products.
**Your Day-to-day**:
- The ability to effectively translate technical information and procedures to end-users.
- Basic configurations, supporting Clients and environment maintenance.
- Successfully manage a high volume of calls/tickets, effectively troubleshoot and escalate.
- Providing quality customer support by surpassing expectations.
- PC installations/configurations.
- Server administration, LAN/WAN L1 maintenance, monitoring.
- Assist in analyzing IT infrastructures & recommend hardware/software upgrades.
- Assist with on-site projects and make occasional maintenance on-site visits.
**Job Type / Category**
Monday - Friday: 8:30-5 (After hours work a possibility)
**Do you have what it takes?**
- Microsoft Windows based networking.
- Microsoft 0365 and Azure experience
- Windows Server (2012+), Active Directory, Exchange, O365 etc.
- Internet Connectivity and Security (Firewalls)
- Backups and Disaster Recovery experience.
- Monitoring tools and CRM experience (Salesforce is an asset).
- Installation and maintenance of hardware/software.
- End User Productivity Tools (MS Office, SharePoint, O365 etc).
**Company Profile**
The culture at Eastbay is what separates us from the rest—but the perks don’t hurt either. Here’s a small snapshot of what we offer:
- No Dress Code - as long as you look presentable, we care more about your work than your outfit
- Continuous training opportunities leading to personal and professional development
- Benefits - Healthy Employees are happy Employees
- Opportunities to advance into higher level roles and responsibility within 12-18 months
**Job Types**: Full-time, Permanent
**Salary**: $40,000.00-$45,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home
Schedule:
- Monday to Friday
- On call
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- London, ON: reliably commute or plan to relocate before starting work (required)
**Salary**: $40,000.00-$45,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- London, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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