Operations Manager

3 weeks ago

Kelowna, Canada Metro Supply Chain Full time

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

JOB SUMMARY
The Operations Manager - Deliveries is responsible for all aspects of the organization’s final mile operations. They coordinate home delivery operations from businesses direct to the end consumer ensuring accurate and on-time shipments. They are also responsible for planning, organizing, and leading the activities of the Final Mile Team.

**Responsibilities**:

- Route Audits (unannounced delivery audits)
- Collaboration, development and updating of delivery training materials
- Comprehensive knowledge of all Client/Retailer SOP’s
- NPS awareness, auditing, and improvement programs
- Assist Compliance department with Delivery Partner documents and renewals (1st level of escalation)
- Regular participation in dock meetings and load outs
- Assist Delivery Partners with resource guidance (contingency planning, business guidance, etc.)
- Assist in managing all operations team personal - Hiring, scheduling, development
- Create and manage solutions for peaks and valleys of volume with our customers
- Maintain targets, objectives, and customer driven KPI’s and metrics
- Manage SOP adherence and identify potential gaps for continuous improvement.
- Perform annual reviews for all delivery operations group employees
- Manage Delivery Partners ensuring drivers are following all SOPs when performing deliveries
- Manage billing for all Dedicated Accounts and some comingle accounts
- Manage hours/payroll for all delivery operations employees
- Assist with escalated DP or CSR issues - keeping the customer first.
- Create and Manage new processes for all Final Mile operations as the business needs
- Assist in escalated CSR issues
- Other duties as assigned

**Core Competencies**:

- Strong working knowledge of Final Mile operations and management
- Time management skills and the ability to delegate
- Excellent leadership and organizational skills
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office and data entry software
- Excellent analytical and problem-solving skills - solution oriented
- Adequate knowledge of various TMS (Shyftbase, ClearD, Descartes, Dispatch Track)
- Outstanding customer service skills and leadership
- Able to conduct effective dock meetings with Delivery Partners & motivate staff
- Ability to train employees on new processes and procedures
- Ability to provide constructive criticism
- Ability and desire to learn new methods and systems
- Participating in the hiring, evaluating and training

**Experience and Qualifications**:

- Previous experience in Final Mile Operations or a similar leadership position
- 5 years of proven success in Final Mile or similar industry
- Must be able to communicate effectively in English in both written and oral forms

**Education**:

- College Diploma in Business Administration, Supply Chain Management, Operations Management, or a closely related field required and/or equivalent combination of education and related experience

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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