Manager, Clinical Services, Regional Operations

1 month ago

Kelowna, Canada PHSA Full time

**Manager, Clinical Services, Regional Operations**

BC Cancer

Kelowna, BC

As the Manager, Clinical Services you'll report directly to the Director, Regional Clinical Operations, and be responsible for the effective and efficient management of designated clinical services at a regional Cancer Centre. Responsibilities include managing and directing staff, budget development and oversight, and implementation of operational plans. As the manager, you'll be responsible for providing leadership and direction for the management, utilization and risk management, and quality improvement for clinical operations in the Cancer Centre. High-level accountabilities include:
**What you’ll do**
- Develop strategic priorities and coordinate operational planning and implementation for the Cancer Centre in conjunction with the practice leaders and Senior Director, Regional Clinical Operations. Collaborate with regional and provincial based colleagues including medical and operational leaders in support patient-focused and integrated care.
- Provide overall leadership and direction for team members using effective management techniques; participate in hiring, retention, supervision, and recognition of staff.
- Manage service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Define an effective workforce plan in collaboration with key partners and stakeholders that ensure appropriate staff availability.
- Prepare an operating budget, monitor variances and use best practice methods in reporting, monitoring and managing allocated budget; coordinate contract management as required.
- Lead, in collaboration with physicians & professional practice leaders, the identification of evidence based outcomes, the development of quality indicators and care pathways, ensure compliance with accreditation standards, and coordinate or participate in quality improvement activities.

**What you bring**
- A level of education, training, and experience equivalent to a Bachelor’s degree in a healthcare related field from an accredited university; clinical nursing experience and a Master’s degree is a strong asset
- 7-10 years’ recent and related clinical experience, including 2 years in a managerial/leadership capacity.
- Current registration/membership with appropriate professional college (if applicable) is preferred.

You will also have:

- Proven leadership and teambuilding abilities; foster collaborative working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
- Excellent communication and interpersonal skills to build and maintain effective relationships within a multidisciplinary environment, with people from diverse backgrounds.
- Critical thinking skills and proven ability to effectively manage human and fiscal resources.
- Demonstrated understanding and experience of quality assurance process, operational planning and program development.
- Demonstrated basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Support team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Work collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Have commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, includin

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