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Cage Supervisor-hfx

4 months ago

Halifax, Canada Great Canadian Full time

**Position Summary**
The Cage Shift Supervisor is responsible for overseeing and monitoring daily operations and functions of the Casino Cage and Count Room. In the absence of a Cage Shift Manager, the Cage Shift Supervisor assumes responsibility of the shift. S/he is collaborative, excels at multi-tasking and displays exceptional communication and interpersonal skills. The Cage Shift Supervisor will motivate, will lead by example, will provide a learning environment, and will ensure adherence to all policies and procedures.

**Key Accountabilities**
- Responsible for the daily overseeing and monitoring of all functions of the Casino Cage including the Main Bank, Employee Services, Chip Bank, Front Windows and Count Room;
- Trains, schedules and evaluates Cage Cashiers and Count Room Attendants, and regularly provides feedback;
- Ensures that the Cage and Count Room is in compliance with Provincial Gaming Regulations and Casino Nova Scotia Internal Controls, policies and procedures;
- Promotes outstanding customer relations and creates a positive and safe working environment that will enhance productivity and service;
- Performs administrative duties as required in a supervisory capacity, including the preparation and implementation of procedures;
- Assists in establishing, implementing and audit controls of policies and safekeeping controls for the Cage;
- Finds ways to **Play **; you are serious about work, without being serious in your demeanor;
- Other duties as assigned including Guest Services;
- **Chooses **to make everyday a great day;
- Stays focused in order to **Be there **; and
- Delivers an exceptional entertainment experience to internal and external guests to ensure you **Make their day **.

**Education and Qualifications**
- A good fit for the Casino Nova Scotia culture and philosophy and has a playful, infectious and "all about the guest" attitude
- Minimum Grade 12 or equivalent is required
- NSAGD certification as a Cage Cashier is required
- Minimum one year supervisory experience in an operational environment required
- Must demonstrate an understanding of the importance of compliance with policies and procedures, as well as adherence to internal controls
- Demonstrated ability to motivate a team
- Satisfactory attendance is required
- Demonstrates excellent Customer Service skills, has the ability to promote excellent guest service, and build and maintain respectful departmental and interdepartmental relationships

**Work Environment Considerations**
- Regular casino and cage environment, standing or sitting for long periods of time, non-traditional work hours
- We thank all applicants for their interest and will contact those qualified to continue in the recruitment process._