Food Service Supervisor

6 months ago

Kelowna, Canada Tim Hortons | Kelowna Full time

This position involves the supervision of crew activities on shift to ensure that Tim Hortons’ standards around people, product, cleanliness and exceptional customer service are fulfilled.

The Shift Supervisor is an hourly paid (non-exempt) position and entails supervision and direction of crew activities during the scheduled shift. The Shift Supervisor position is operational in nature rather than administrative, and is directed at maximizing guest satisfaction. The Shift Supervisor is responsible for the following accountability only during the period scheduled as his/her shift.

**REQUIREMENTS**
- Must be available to work flexible opening/closing shifts including weekends.
- Minimum 6 months of supervisory experience in the quick-service restaurant industry, or 1 year in a quick service position, preferably Tim Hortons
- Excellent organization and communication skill
- Strong leadership and interpersonal skills
- Be guest service oriented and committed to deliver exceptional guest experience.
- Embrace our Servant leadership model to positively train, communicate and help team members.
- Demonstrate a passion for leading, coaching and serving your team.
- Having driver license and your own vehicle is an asset.

**Operations**
- Displays knowledge of and works in compliance with Tim Hortons operating, food safety, security, health and safety, and employment standards and applicable legislation
- Ensures that all product and packaging is properly merchandised and stocked
- Responsible for shift cash procedures
- Maintains operational efficiency through use of positioning charts and pre-rush checklists
- Supervises employees to ensure primary and secondary duties are completed
- Ensures all store policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies, accident/injury/illness policies)
- Monitors for, responds to and reports to store management about unsafe acts and conditions
- Completes all required shift documentation (e.g. records waste)
- Display knowledge of and ensure compliance with the Always Fresh Evaluation Report and Always Fresh Back of House Report
- Other duties as required

**Additional Information**
- Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
- Frequent exposure to cold /below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

As a FULL TIME position, this person is expected to maintain an average of 32 hours or more per week each quarter and the person is to be available any day of the week.

**Why work for us?**
- Flexible scheduling
- Employee meal discount
- Premium Rate of Pay
- Bus Pass program and referral incentives
- Fast pace work environment
- Support in skills development

**REQUIREMENTS**:

- Previous experience in a supervisory role is an asset
- 6 months previous restaurant experience required
- Thorough knowledge of Tim Hortons products and procedures
- Current certification in approved food safety training (Advanced.fst or ServeSafe) is an asset
- Strong communication and interpersonal skills
- Ability to consistently adhere to policies/procedures
- Able to operate effectively in a fast paced environment
- Must be able to stand for entire shift
- Must be able to lift up to 30 pounds
- Must be fluent in English

**_

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