Case Manager, Heart to Home Program

2 months ago

Goderich, Canada Canadian Mental Health Association Huron Perth Addiction and Mental Health Full time

The Case Manager, Heart to Home Program will support individuals experiencing persistent and chronic homelessness with a focus on supporting them to achieve housing stability. The Case Manager will work within the “Housing First” framework, supporting participants in a manner that engenders a safe and welcoming environment for all those who are homeless or are at risk of homelessness.

The Case Manager is a social worker, or equivalent, who provides intensive case management supports to individuals and families facing severe struggles relating to homelessness, including mental health challenges, physical health impairment, legal and justice issues, historic discrimination and trauma, victimization, addiction, and stigma. The Case Manager will be responsible for ensuring that participants with complex needs receive the support necessary to help them reintegrate into the community, achieve housing stability, and reach their personal goals. Each Case Manager is expected to maintain a caseload established by the program. The incumbent will perform other duties as required, which may include, but are not limited to, data entry, report generation and community education. Also, the incumbent will be required to work flexible working hours as appropriate (See below “Working Hours”).

**QUALIFICATIONS and SKILLS**:

- Degree or diploma in health or social services; registration with a professional college preferred.
- Minimum of three (3) years’ work experience in a social service field.
- Knowledge of Service Prioritization Decision Assistance Tool (“SPDAT”) and other standardized assessments is an asset.
- Strong and demonstrated understanding of the issues and challenges faced by individuals experiencing homelessness, including mental illness, addictions legal and justice issues, victimization, and abuse.
- Ability to work independently and within a multi-disciplinary team.
- Strong and demonstrated understanding of Housing First principles.
- Knowledge of community resources and services available in Huron County and surrounding areas.
- Able and willing to promote harm reduction practices and anti-oppression practice.
- Excellent interpersonal, communication and counselling skills.
- Strong ability to assess, advocate and problem solve in conflict and/or crisis situations.
- Experience working with individuals from diverse backgrounds.
- Excellent analytical, organizational and time management skills.
- Demonstrated computer literacy.
- CPR and First Aid Certified.
- Crisis prevention and de-escalation training is an asset.
- Vulnerable Sector Screening - police check.
- Valid Driver’s license, reliable vehicle, and automobile endorsement insurance. Ability to travel throughout Huron County.

**POSITION RESPONSIBILITIES**:

- ** General**
- Advocate on behalf of participants with other service providers, maintaining collaborative working relationships.
- Protect the confidentiality of participants, while ensuring that participant information is only released or obtained with participant consent.
- Engage in community awareness, education, and outreach as designated and appropriate, representing the agency in a professional manner.
- Participate on internal agency committees and/or outside community committees as appropriate.
- Adhere to policies and protocols as outlined in the Human Resource and Procedure Manual.
- Attend and actively participate in any team and staff meetings, the Annual General Meeting and periodically scheduled strategic planning and team building events.
- Assist with the orientation and training of new agency staff, volunteers, and interns/students as designated and needed.
- Provide coverage of CMHA Huron Perth services for other team members as needed.
- Participate in training to further develop skills required to perform the duties of the position.
- Participate in ongoing evaluation of service delivery and personal performance.
- Actively participate in the supervisory process with immediate supervisor.
- Support and actively participate in the constant evolution and growth of the agency.
- Perform other duties as assigned or required.
- **Case Management**

**_Bridge Housing Services:_**
- Provide a welcoming, safe, and trusting environment for participants.
- Engage hard-to-engage participants and develop relationships of trust.
- Protect and promote the welfare, dignity, and individual rights of participants always, understanding trauma and violence and the impact these have on participants’ lives and behaviours.
- Provide triage, initial mental health and/or addiction screening using validated tools (e.g., VI-SPDAT, GAINSS), and other required intake paperwork, coordinate and facilitate with participant linkages to recommended services and supports in the community.
- Provide basic needs, as required, following bridge housing procedures.
- Provide information regarding resources found within both the broader mental health and addiction system and the community i

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