Service Delivery Manager

4 weeks ago

Toronto, Canada LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

WE ARE LOOKING FOR A BUSINESS LEAD WHO WILL BE RESPONSIBLE TO BRIDGE THE BUSIENSS NEEDS WITH THE DELIVERY TO OUR CLIENTS

Establish and maintain excellent client relationship & satisfaction;
- Main point of contact for the client requests and escalations, proactively monitor client satisfaction, and collaborates with the Client Manager and other key stakeholders;
- Monitor and track all client requests to ensure work is appropriately assigned to various internal teams, has clear ownership and accountability, completed in a timely manner with quality, and is being handled under the appropriate billing account;
- Attend and prepare regular status meetings with the client;
- Works directly with the internal team to resolve incidents and provide client support;
- Where appropriate peer review responses from team members to the client;
- Identify and collaborate with the Client Manager to respond to ‘Out of Scope’ opportunities to meet and grow revenue targets;
- Participate in the analysis of requests for changes to our solution or internal processes and monitor them in accordance with service agreements;
- Organizes and manages change order projects as may be required to deliver "Out of Scope" work, including preparation of change order, co-ordination with the various teams and deployments to client;
- Manages revenue targets set out in the budget and escalate any issues regarding revenue to Client Manager;
- Ensure that ‘Out of scope’ opportunities generate required profits and improve overall account profitability;
- Collaborate with the Support Team Manager and Client Manager to ensure support team is appropriately staffed;
- Collaborate with the Client Manager to identify other MS services and Lines of Business opportunities: EAP, HM, Consulting, Communication, etc.

What you need to succeed?
- Have a college education in a field deemed relevant;
- Have a minimum of 8 years of experience;
- Be able to understand complex business needs and identify the best way to respond to it;
- Be able to manage priorities and meet deadlines in a changing environment;
- Excellent communication skills (oral or written) with external clients and internal team members at all levels;
- Knowledge of the area of pension administration and / or quality assurance experience will be considered an asset;
- Be available for occasional travel.

LI-RW1

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

  • Delivery Manager

    7 days ago

    Old Toronto, Canada Moody's Investors Service Full time

    Experience Level: Experienced HireCategories:Engineering & TechnologyLocation(s):5001 Yonge Street, Suite 1300, Toronto, Ontario, M2N 6P6, CAAt Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the...

  • Delivery Manager

    7 days ago

    Old Toronto, Canada Moody's Investors Service Full time

    Experience Level: Experienced HireCategories:Engineering & TechnologyLocation(s):5001 Yonge Street, Suite 1300, Toronto, Ontario, M2N 6P6, CAAt Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the...

  • Delivery Manager

    7 days ago

    Old Toronto, Canada Moody's Investors Service Full time

    Experience Level: Experienced HireCategories:Engineering & TechnologyLocation(s):5001 Yonge Street, Suite 1300, Toronto, Ontario, M2N 6P6, CAAt Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the...

  • Service Delivery Manager

    1 month ago

    Toronto, Canada University Pension Plan Full time

    ABOUT UPP UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 39,000 members across four universities and 12 affiliate organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for...

  • Delivery Service Manager

    4 days ago

    Toronto, Canada Zortech Solutions Full time

    Require a Delivery Service Manager to support 3 Supply Chain master Data products -Must have experience & domain knowledge with supply chain. - Must have knowledge and working experience working in a Service delivery role - Must have domain knowledge on supply chain Main responsibilities include: 1)Strive and promote Continuous Service Improvement...

  • Service Delivery Manager

    4 weeks ago

    Toronto, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Service Delivery Manager

    1 month ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** WHAT IS THE OPPORTUNITY? The End User Services organization is accountable for the ongoing design, delivery and operations of Personal Computing, Messaging & Productivity, Mobile Technologies, Virtual, Print & Fax, Service Desk & On-site Support and Self-Serve Automation. These services are utilized by employees of RBC, globally. The EUS...

  • Customer Service Rep

    1 week ago

    Toronto, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Amazon/shein Package Delivery Driver

    3 days ago

    Toronto, Canada SK DELIVERY EXPRESS Full time

    **SK Delivery Express** We are currently looking for **focused, motivated full-time parcel delivery drivers** in the **Toronto Downtown (Ontario) Region**. As this job is at your own pace, the faster you work, the potential for more $$$ is up to you! Your daily responsibilities include - Sorting through your assigned packages for the day - Carefully...

  • Service Delivery Manager

    2 weeks ago

    Toronto, Canada Cognizant Technology Solutions Full time

    We are seeking a passionate, high energy, Service Delivery Manager. Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are looking for...

  • Service Delivery Manager

    2 weeks ago

    Toronto, Canada Cognizant Full time

    We are seeking a passionate, high energy, **Service Delivery Manager. **Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are looking for...

  • Service Delivery Manager

    4 weeks ago

    Toronto, Canada GardaWorld Full time

    Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Service Delivery Manager to steer our ship towards new horizons. As a Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives...

  • Service Delivery Manager

    4 weeks ago

    Toronto, Canada ASP Incorporated Full time

    SERVICE DELIVERY MANAGER Are you passionate about safety & security while seeking opportunities in management? For over two decades, ASP has been a pivotal player in the security and customer service sector across Canada. As a proud member of the ICTS Europe family, we benefit from a global presence in 22 countries, employing over 17,000 experts. Our team...

  • IT Service Delivery Manager

    1 month ago

    Toronto, Canada Apogee IT Services Canada Full time

    **Service Delivery Manager** - Apogee IT Services, Toronto, ON At _Apogee IT Services,_ you can be part of a dynamic and collaborative organization committed to aim high and expect more. At _Apogee IT Services_, we educate our clients, assess their needs, design solutions, project manage delivery of all involved parties to assure on time and on budget...

  • Sr Service Delivery Manager

    2 days ago

    Toronto, Canada Tata Consultancy Services Full time

    About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed...

  • Sr Service Delivery Manager

    2 days ago

    Toronto, Canada Tata Consultancy Services Full time

    About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed...

  • Sr Service Delivery Manager

    2 days ago

    Toronto, Canada Tata Consultancy Services Full time

    About TCS TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and...

  • Delivery Driver

    1 month ago

    Toronto, Canada Quick Messenger Service Full time

    Full job description We are seeking a reliable and experienced Delivery Driver to join our team. As a Delivery Driver, you will be responsible for transporting goods and materials to various locations in a safe and timely manner. This is a vital role in our organization, as you will be the face of our company to our customers. Deliveries range from...

  • Security Service Delivery Manager

    1 week ago

    Toronto, Canada CGI Full time

    **Security Service Delivery Manager**: **Category**: Cyber Security **Main location**: Canada, Ontario, Toronto **Alternate Location(s)**: - Canada, Alberta, Calgary - Canada, British Columbia, Vancouver - Canada, Nova Scotia, Halifax - Canada, Quebec, Montreal**Position ID**: J1222-0888 **Employment Type**: Full Time **Position Description**: The...

  • Service Delivery Manager

    3 days ago

    Greater Toronto Area, Canada AutoTrader.ca Full time

    We are looking for a **Service Delivery Manager **for the largest automotive marketplace in Canada. **Key Areas of Responsibility**: **Leadership**: - Relentless customer focus - ensure service is fit for the purposes of customers - Continuous improvement mindset - Facilitate transparency & shared understanding of current processes & policies, as actually...