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Customer Service Representative

1 month ago

Ottawa, Canada Skyservice Business Aviation Full time

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

**Your future at Skyservice**:
Here at Skyservice we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our Client. We focus on excellence and are committed to support and develop our teams

**JOB QUALIFICATIONS**:

- Provide high standards service to customers in accordance with the Skyservice philosophy, ensure efficient and courteous arrivals and departures of customers;
- Ensure communication and coordination between customers, line service crew and staff;
- Coordinate fueling, catering, car rental, hotel booking and reservations;
- Maintain, monitor and update the Aircraft Entry Log and advise Line Service Crew accordingly;
- Answer the general number phone lines and forward the calls to the appropriate person;
- Ensure that the FBO is clean at all times;
- Ensure coffee, condiments, and snacks are restocked regularly;
- Take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts;
- Any other duties as assigned by management.

**REQUIRED** **SKILLS**:

- Two years’ experience in a customer service environment;
- Ability to deliver service that is courteous, discreet, efficient, professional;
- Proactive, sees and understand the customers’ needs;
- Strong organizational skills, resourceful;
- Ability to work under pressure in a fast paced environment;
- Ability to provide positive attitude while working in a group;
- Working knowledge of Microsoft Office Products
- Available to work on different shifts, including weekends and statutory holidays.

**EDUCATION**:

- Post-secondary education is an asset.

**Benefits**:
Our perks and benefits include but are not limited to:

- Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
- Employee assistant program
- Group retirement savings plan with company matching contribution
- Paid time off including sick days and personal days
- Employee Referral Program
- Service Awards