Group Product Manager

2 weeks ago

Vancouver, Canada Global Relay Full time

**Who we are**:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.

**Your role**:
Global Relay requires a product management leader to drive significant new capabilities for our Archive product portfolio. The Group Product Manager (GPM) assumes product ownership of several critical experiences within the Global Relay Archive product line and is responsible for managing and evangelizing their product strategy, driving product innovation and excellence within their teams, working with clients and across the business to discover, define and develop differentiating customer led products and capabilities. This role will focus on our core backend platform and its services to manage enterprise data into the Archive, enable capabilities for compliance and eDiscovery, and unlock the power of AI and machine learning models. Your success will provide direct impact and value to our enterprise clients from many industries including finance, insurance, healthcare, & energy.

GPM's are also responsible for leading a number of Technical Product Managers (TPM's), defining the strategic roadmap and representing this to the business. GPM's set the direction for the team and ensure that a culture of personal growth, safety and respect persists.

**Your job**:

- Take responsibility for understanding how your product group fits within the wider product line to ensure business value and customer needs are delivered.
- Define the product vision, outcomes and roadmap for their product group in line with the organizational strategy and big-bets.
- Work with your partners within design, engineering, sales, marketing and customer success to discover, define and develop best in class product features and experiences.
- Communicate the business and customer value of your product roadmap, building consensus across multiple departments
- Responsible for the full-cycle management of their product group; including assessing the market, creating product strategy, vision and roadmap, planning releases and ensuring successful launch
- Develop appropriate tracking and reporting to analyze product performance post launch to evaluate future development opportunities
- Facilitate collaboration and alignment between cross-functional teams including other product teams, sales, marketing, customer success, design and engineering
- Collaborate effectively with Architects, and Engineering to break work down into small increments that can be released to market
- Coordinate as required cross-product dependencies
- Manage the product lifecycle, including successful launches and end-of-life activities
- Where needed, be able to document / define models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artefacts
- Support marketing, sales, and support through leading the development of go-to-marketing strategies and the maintenance of various technical marketing collateral
- Proactively lead your product team, promoting an inclusive and supportive culture, mentoring and supporting your team in their development

**About you**:

- 3+ years of demonstrable senior product management experience leading teams ideally for a SaaS, enterprise software or compliance technology company
- 8+ years of product management experience, with direct responsibility for delivering customer facing features from scratch, underpinned by micro services, internal and external API integrations
- Able to effectively interface with customers and communicate effectively with stakeholders at all levels of an organization
- Experienced working with cross-functional teams that include engineering, sales, and marketing staff
- Strong product discovery capabilities, demonstrating experience in soliciting customer needs, business analysis, workflow design, domain modelling, use case modelling, and documentation
- Strong collaboration and problem-solving skills along with excellent verbal and written communication skills
- Experience working in a Lean/Agile development environment. Strong technical background is desired
- Passionate about developing people, mentoring and coaching to support personal growth, encouraging diversity of thought

**What you can expect**:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energet

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