Shelter Support Person

**Duties**:

- Ensures house rules are observed.
- Supports the delivery of programs/orientation and services to the residents.
- Responsible for the admission, discharge and profile creation on the database (SMIS and CiS) for new clients.
- Responsible for ensuring welcome packages, welcome files and admission files are ready and prepared regularly.
- Responsible for sorting and distributing mail, including contacting clients.
- Supports the smooth operation of the Centre, which includes responding to emergencies.
- De-escalates non-violent crises, e.g. client altercation, family conflicts.
- Conducts COVID screening( including supervise rapid testing) and temperature check for clients.
- Conducts regular room checks and wellness checks.
- Provides emergency intervention in case of client illness and calls paramedics if required.
- Communicates in a timely and professional manner with the supervisor regarding any client concerns.
- Document services to clients and incident reports.
- Supports the general office duties such as answering telephones and responding to client issues.
- Provides interpretation services, as required.
- Communicates in a timely and professional manner with the hotel management regarding any client concerns.

**Qualifications**:

- Community college diploma in community work/human services or equivalent.
- Minimum six (6) months fulltime work experience working in a shelters or respite setting
- Excellent communication skills.
- Understanding of issues facing refugees and populations experiencing homelessness.
- Demonstrated experience responding to crises and providing supportive counselling.
- **Priority consideration will be given to those that speak a second language**:

- Experience working with refugees is an asset.
- Ability to work independently.
- Possession of a valid Naloxone training certificate is required.
- Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
- Must have valid first aid/ CPR certificate.
- Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.

**Location**:

- HWY 401 and Dixon Rd

**Duration of Position**:

- Starting October 2, 2023

**Starting Salary Range**:

- $39, 843 - $42, 881 per annum + benefits

**Posting Date**:

- 2023-09-05

**Closing Date**:

- 2023-09-19

**Notes**: