QA Manager

1 week ago

Montréal, Canada GlobalStep Full time

**QA Manager - Games**
- **Who we are**:_

**GlobalStep** is a world leader in providing industry-leading technology services to the Games Industry. Our lines of service include Development, Games QA, Translation, Localization Quality Assurance (LQA), Player Support, Playtest Analysis, Software Testing, Application Development, and Content Management.

**Delivery Excellence** is one of our Brand Principles, we provide our services from our operational centres located in the USA, Canada, India, UK, and Romania. Our clients span the full spectrum of the Games industry.

We are looking for a talented, skilled, and experienced QA Manager to join our team at our Montreal office. As the Quality Assurance Manager, you are solution focused and believe that QA is far more than just testing. You will lead the establishment of QA best practices, and drive the processes and tools needed to ensure quality objectives are met, from the first conception and design doc to the last release checklist. Additionally, you will have the opportunity to manage a team of QA specialists, mentoring and leading them towards success and career progression.
- **Responsibilities**_
- Own all aspects of Quality Assurance in the Functional service line
- Define QA processes and identify necessary tools and technology
- Forecast a staffing plan and overall test strategy
- Be the internal advocate and spokesperson for all things QA
- Clearly communicate issues, risks, concerns, and successes to stakeholders
- Work with internal stakeholders to finalize test plans
- Facilitate communication with other managers
- Represent QA interests to the management group
- Work closely with team members in a collaborative, agile and small team environment
- Train and mentor Project Managers in their roles
- Maintain tools used by the department
- Communicate with clients and manage partnerships
- **Qualifications / Education**_
- 8+ years experience in the QA profession, 3+ years in the games industry
- 4+ years experience in managing teams
- Knowledgeable about a variety of testing methodologies, including but not limited to, compatibility testing, performance testing, user experience, regression, and acceptance testing
- Previous experience managing bug defect solutions & driving the creation of test plans
- Excellent communication skills English & French (written and verbal)
- Passionate for (and interested in) games
- both playing and building
- Own all aspects of Quality Assurance in the Functional service line
- Define QA processes and identify necessary tools and technology
- Forecast a staffing plan and overall test strategy
- Internal advocate and spokesperson for all QA acquirements
- Clearly communicate issues, risks, concerns, and successes to stakeholders
- Work with internal stakeholders to finalize test plans
- Facilitate communication with other managers
- Represent QA interests to the management group
- Work closely with team members in a collaborative, agile and small team environment
- Train and mentor Project Managers in their roles
- Maintain tools used by the department
- Communicate with clients and manage partnerships

GlobalStep is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

**Salary**: $38,222.82-$109,136.64 per year

**Benefits**:

- Casual dress
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- quality assurance: 1 year (preferred)

Work Location: Hybrid remote in Montréal, QC

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