Claims Processor

**JOB PURPOSE**:
Fix Auto’s office staff member, the Claims Processor, will assist customers with the collision repair process and ensure customer satisfaction and confidence in our services and shop.

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The Claims Processor provides customers, insurance partners, and team members with high-quality, individualized support. The Claims Processor will be responsible for finalizing repair orders, concentrating on preparing the final bill, and playing a crucial role in Fix Auto Sherwood Park as they provide customer confidence and help assist with daily duties to help ensure the shop is running efficiently.

**KEY RESPONSIBILITIES**:
Customer Service
- Answer phone calls and assist customers and vendors accordingly
- Contact customers and book their vehicles for estimates and repairs
- Work with towing companies to arrange vehicle tows and lot moves
- Answers incoming calls and completes outgoing calls as needed
- Explain to customers the repair process
- Take pictures of customer vehicles for the Estimator(s)
- Finalize repair orders daily
- Keep all files up-to-date daily
- Document all conversations with customers and insurance representatives
- Duplicate estimates
- Update customers on the process of their vehicle
- Check customer deductibles
- Print final customer paperwork
- QC vehicles upon completion

**The Claims Processor may be responsible for other duties as needed**.**

**WORKING CONDITIONS**:

- Employees may be required to work in potentially hazardous environments requiring personal protective equipment
- Employees may be exposed to dust, hazardous chemicals and high levels of noise
- Employees may be exposed to uncomfortable work settings; may have long combinations of standing, crouching, or sitting
- Repetitive tasks within a fast-paced environment
- Overtime as required

**EDUCATION**:

- High School Diploma (Essential)
- Post-secondary education is considered an asset (Desirable)

**EXPERIENCE**:

- Experience working in a customer service role (Essential)
- Experience working in the auto-body industry (Desirable)

**SKILLS/KNOWLEDGE**:

- Strong written and verbal communication skills (Essential)
- Customer service and professionalism skills (Essential)
- Ability to work independently (Essential)
- Highly organized (Essential)
- Able to effectively communicate both verbally and in writing and read and interpret blueprints (Essential)

**EMOTIONAL INTELLIGENCE COMPETENCIE**S**
- Accountability
- Punctuality
- Team Work
- Adaptability
- Communication
- Planning
- Problem Solving
- Organizing
- Results Oriented