Estimator
5 months ago
NOW HIRING
Are you waking up excited to go to work? Do you feel appreciated at your current job? Are you working in a stress free environment? Are you part of a team striving towards a common goal? Are you challenged to be the best version of yourself and grow? If you answered no to any of these questions this ad is for you.
This position is a temporary, full-time position. The term is approximately three (3) months with the opportunity to be extended based on performance.
1. JOB PURPOSE:
As a member of Fix Auto’s estimating team, the estimator plays a key role in maintaining superior customer service and satisfaction. They are to write thorough and accurate estimates as per insurance company guidelines as to not disrupt vehicle production.
2.:
The estimator works closely with our Claims Processors to support customers in the education of the damages to their vehicle and Fix Auto’s processes in repairing the damage. The Estimator focuses solely on writing accurate estimates according to insurance guidelines and communicating with our customer facing team (Claims Processors) to ensure any special requests from customers are executed. Executing the highest level of detail and efficiency is crucial for the success of the estimator role.
3. KEY RESPONSIBILITIES:
- Write thorough and accurate estimates as per insurance guidelines
- Work with Claims Processors to ensure estimates and requests are delivered to the customer
- Write upsell estimates for customers
- Scan any required documents into Repaircentre file (assignment/customer notes)
4. EDUCATION, EXPERIENCE, AND SKILLS/KNOWLEDGE:
EDUCATION
- High School Diploma
EXPERIENCE
- Experience working in a customer service role
- A minimum of 2 years working as an estimator or in a related role
SKILLS/KNOWLEDGE
- Ability to assess and explain thoroughly
- Problem solving and thinking outside the box abilities
- Strong verbal and written communication
- Microsoft Office Suite and general computer skills
5. EMOTIONAL INTELLIGENCE COMPETENCIES
- Accountability
- Punctuality
- Team Work
- Adaptability
- Communication
- Planning
- Problem Solving
- Organization
- Results Oriented
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