Shopping Experience Manager

3 weeks ago


Richmond, Canada IKEA Full time

What you'll need to have

Hospitality background or experience is a plus.
- You are passionate about people, business, IKEA’s leadership approach and continuously driving better performance.
- You know what it’s like to work in a matrixed organization where you have multiple internal and external stakeholders, whom you must partner with regularly.
- You have minimum of 5 years customer experience/ support or equivalent managerial experience with strategic business planning and multichannel customer journeys.
- You are totally cool with working in a physically demanding, fast-paced, environment and being the voice of the customers and consumers within the business.
- The behaviours of the many people and the trends that influence them fascinate you
- you appreciate the mix of strategic thinking and turning trends into practice to exceed customers’ expectations with outstanding service and support.
- You have in-depth Knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions resolving and recovering a suboptimal customer experience.

**A day in your life with us**
- Responsible for the facilitation of a seamless shopping and buying experience across touchpoints, with the goal to provide the customers possibility to shop “anytime, anywhere, using any device”.
- Develop the customer shopping experience strategy, translate this into a roadmap and define strategic priorities for experience development initiatives.
- Lead an “outside-in” approach throughout, using customer and competitor insights, trends and future needs to identify opportunities to develop the customer experience end to end.
- Gather input to understand customer pain points and proactively identify mitigations to drive extraordinary growth, through development and improvement of tools and sharing best practices.
- Proactively promote customer centricity in the future direction of market support to improve accessibility, convenience, and ensure a remarkable IKEA experience for all customers.
- Act as a business expert in relevant agile teams within the digital unit in order to provide business expertise in digital product and solution development for sales, marketing, as well as CX related topics.
- Provide expert input on market needs and feedback from markets and customers in alignment with commercial & BPL priorities and guidance on how to prioritize features for development.
- Support in creating an easy buying process and improve sales conversion by sharing expertise, tools and best practices on sales optimization, pricing, customer finance and customer care services.
- Lead, coach and develop a competent and high performing shopping experience team that will strongly contribute to reach the common objectives and goals (e.g. growth, profitability, brand positioning, and customer experience).

**Together as a team**

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

JUST SO YOU KNOW

In the IKEA world, this position is officially referred to as: Shopping Experience Manager.

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.


  • Cabinet Shop Helper

    4 days ago


    Richmond, Canada Platinum Pro-Claim Restoration Full time

    **About Us**: **Platinum Pro-Claim exists to help others in need by developing people, caring for the planet, building communities and restoring homes.**: We’re also proud to call ourselves one of Canada’s best places to work, so you could say we’ll restore your faith in employers too. What makes us different? We actually put our **employees...


  • Richmond Hill, Ontario, Canada conetec Full time

    SCOPE OF POSITION The Production and Transportation Logistics Coordinator (NOC is responsible for ensuring the efficiency, safety, and organization of shop activities, as well as managing logistics and coordinating transportation. Serving as a liaison between the shop team, management, and other departments, this role plays a vital role in the overall...

  • Shop Manager

    17 hours ago


    Richmond Hill, Canada The Body Shop Full time

    Select how often (in days) to receive an alert: When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and...

  • Shop Manager

    17 hours ago


    Richmond Hill, Canada The Body Shop Full time

    Select how often (in days) to receive an alert: When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and...

  • Shop Manager

    19 hours ago


    Richmond Hill, Canada The Body Shop Full time

    Select how often (in days) to receive an alert: When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and...

  • Shop Helper

    1 month ago


    Richmond, Canada Monarch Delta Steel Ltd. Full time

    **Shop Helper / Assembler** **Responsibilities**: - Assemble custom and standardized products primarily in the street furniture industry (ie. benches, bus shelters, bike shelters) - Follow work order directions and other instructional documents to assemble finished goods - Prepare and package finished products for installation and/or shipping - Assist the...

  • Shop Technician

    4 days ago


    Richmond, Canada Modern Awning, Signs & Ironworks Full time

    Shop tech needed for smaller - busy awning & sign company located in Richmond - Looking for someone with experience in awning / sign fabrication & installation - Prefer someone who is respectful, punctual, driven to learn & a hard worker - Willing to train the right individual but must have construction experience & knowledge in using hand tools such as...


  • Richmond, Canada Scene Ideas Inc. Full time

    **GENERAL DUTIES** The Construction Foreman will work closely with the Operations Manager to review and plan for all upcoming projects (pending and confirmed) including but not limited to: - Reviewing all upcoming projects with Operations and Sales to prepare timelines, plans, materials, and resources - Work with the Fabrication & Rentals Coordinator on...

  • Paint Shop

    1 month ago


    Richmond, Canada Reliable Equipment Rentals Ltd Full time

    Reliable Equipment Rentals is seeking a painter/prepper for our in-house paint shop. Duties and responsibilities will include: - Damage assessment - Minor repairs and alterations for restoration - Sanding and prepping for paint - Painting machines Previous experience working with boom lifts and scissor lifts will be an asset. Benefits and RRSP match after...

  • Paint Shop

    4 days ago


    Richmond, Canada Reliable Equipment Rentals Ltd Full time

    Reliable Equipment Rentals is seeking a painter/prepper for our in-house paint shop. Duties and responsibilities will include: - Damage assessment - Minor repairs and alterations for restoration - Sanding and prepping for paint - Painting machines Previous experience working with boom lifts and scissor lifts will be an asset. Benefits and RRSP match after...


  • Richmond Hill, Canada Global Industrial Full time

    Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color...


  • Richmond Hill, Canada Global Industrial Company Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that...


  • Richmond Hill, Canada Global Industrial Full time

    Global Industrial For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We...


  • Richmond Hill, Canada Global Industrial Company Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that...


  • Richmond Hill, Canada Global Industrial Company Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that...


  • Richmond Hill, Canada Global Industrial Full time

    Global IndustrialFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are...


  • Richmond Hill, Canada conetec Full time

    SCOPE OF POSITION ConeTec Investigations Ltd. is an international full-service geo-environmental and geotechnical site characterization contractor. We offer clients superior project management and site investigation services across the globe, with a large presence in the Americas, Europe, Africa and Oceania. ConeTec is known in the industry as a great...


  • Richmond Hill, Ontario, Canada conetec Full time

    SCOPE OF POSITIONConeTec Investigations Ltd. is an international full-service geo-environmental and geotechnical site characterization contractor. We offer clients superior project management and site investigation services across the globe, with a large presence in the Americas, Europe, Africa and Oceania. ConeTec is known in the industry as a great place...


  • Richmond Hill, Canada ConeTec Full time

    Salary: SCOPE OF POSITIONConeTec Investigations Ltd. is an international full-service geo-environmental and geotechnical site characterization contractor. We offer clients superior project management and site investigation services across the globe, with a large presence in the Americas, Europe, Africa and Oceania. ConeTec is known in the industry as a great...


  • Richmond Hill, Ontario, Canada ConeTec Full time

    Salary: SCOPE OF POSITIONConeTec Investigations Ltd. is an international full-service geo-environmental and geotechnical site characterization contractor. We offer clients superior project management and site investigation services across the globe, with a large presence in the Americas, Europe, Africa and Oceania. ConeTec is known in the industry as a great...