Resident Manager

4 weeks ago

Nanaimo, Canada Servissio Property Services Full time

**Role**:Resident Manager

**Location**:Victoria, B.C.

**Who We Are**

Servissio Property Services is a commercial and residential property management firm providing highly personal and professional service to the people who own the buildings as well as the people occupying them. A subsidiary of The Salient Group, originally based in Vancouver’s historic Gastown, we are so excited for our new Victoria office to open in Victoria’s Chinatown. We strive to take a different approach to property management in a compassionate and more understanding way.

**The Opportunity**

We are expanding our nimble team of long-time colleagues who value the work we do and the team we have built. Whether you are currently living in Victoria, B.C. or are looking to relocate, you will be joining a work environment that is collaborative, supportive and respectful. We care about who you are, not just what you do.

**Key Responsibilities**

Tenant Relations
- Act as the professional but friendly liaison between tenants and property management to ensure tenant satisfaction and to resolve any issues in adherence with the B.C. Tenancy Act
- Schedule and conduct move-in/out inspections, showings and complete all relevant documentation related to tenancies
- Maintain and update building and tenant records
- Perform in-suite repairs and maintenance during and after tenancies
- Collect, record and deposit rent and other receivables from tenants
- Maintain a flexible schedule to respond effectively and efficiently to tenant concerns

Building Maintenance
- Perform general cleaning, inspections and building maintenance on a daily, weekly, monthly schedule, including fire and generator testing inspections
- Monitor and maintain all building systems and make recommendations for preventative maintenance
- Monitor and make recommendations on building performance and improvement of life safety and security issues
- Obtain quotes from contractors and suppliers and coordinate and supervise projects in liaison with the Property Manager
- Respond to all emergencies effectively and efficiently

**What We Look For**
- Previous working experience as a Resident or Property Manager
- Prior experience working with tenants and tenancy documentation
- Knowledgeable of mechanical, electrical, plumbing and HVAC systems
- Capable of independently completing general maintenance and repair projects
- Professional, friendly and have a high level of integrity
- Ability to adapt quickly and efficiently in response to quickly changing priorities
- Comfortable maintaining a flexible working schedule, including being on call
- Outstanding and professional communication skills, both written and spoken
- Energetic, proactive and resourceful - will go the extra mile
- Willing to undergo a criminal record check

**What We Offer**
- Salaried compensation between $40,000-$45,000
- Extended benefits package
- Paid holidays and sick days
- Company cell phone
- Flexible schedule
- Outstanding company culture and support

Servissio Property Services seeks to recruit, develop and retain talented people from a variety of backgrounds, perspectives and skills.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekend availability

Application question(s):

- Are you comfortable working in an environment with sometimes unusual hours and/or on-call requirements?
- On a scale of 1-10, how would you rate your computer/tech skills?
- How many years' experience do you have working with tenants and tenancy documentation?
- This role is based in Victoria, BC. Are you looking to make a move to Victoria?

**Experience**:

- building management: 1 year (preferred)

Work Location: One location

Expected start date: 2023-05-01

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