Group Sales Coordinator-hei

2 months ago


Vancouver, Canada Great Canadian Full time

**Group Events Coordinator - Hastings Racecourse, Vancouver
We seek a Group Events Coordinator to join our team at Hastings Racecourse in Vancouver. The Group Events Coordinator will play a critical role in ensuring the success of our Banquet Department by executing service goals and leading by example. This individual will be responsible for reviewing all written communications, checking room setups, maintaining strong client relationships, conducting pre-function briefings, allocating stations and team partners, providing daily support to fellow team members, and maintaining a high level of service.

**Key Accountabilities**:

- Review all written communications (BEO’s room/station assignments, room set-ups, etc.)
- Check all room setups prior to each event
- Maintain strong client relationships and ensure all specifications are met
- Conduct pre-function briefings to ensure grooming standards and inform staff of specific needs - (F&B Function)
- Work with F&B Manager to allocate stations and team partners and review banquet event orders
- Provide daily support and guidance to fellow team members
- Maintain a high level of service
- Report all maintenance, repair or housekeeping concerns to the appropriate department immediately keeping F&B Manager in the loop
- Collaborate with the F&B Manager to develop and implement service standards and procedures
- Monitor and manage staffing levels to ensure adequate coverage for all events
- Support to conduct training sessions for new and existing team members on service techniques, product knowledge, and customer service
- Supervise the setup, service, and breakdown of events, ensuring that all equipment and supplies are properly maintained and stored
- Handle customer complaints and inquiries in a professional and timely manner, escalating issues to the F&B manager
- Ensure compliance with all health and safety regulations, including food handling and storage
- Track and report on banquet revenue and expenses and send out event recap forms.
- Continuously assess and evaluate the performance of the team, providing feedback and coaching to enhance their skills and knowledge
- Contribute to the overall success of the department by sharing ideas and suggestions for process improvements
- Meet, greet, and seat group events, ensuring that guests are warmly welcomed and accommodated
- Perform other duties as assigned or directed

**Education and Qualification Requirements**:

- SIR, Smart Serve, or IGB certificate
- Ability to successfully obtain a criminal record check through the Gaming Policy and Enforcement Branch (GPEB)
- Ability to exceed internal and external customer expectations through effective communication
- POS experience
- Proficiency in Microsoft Office



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