Customer Care Representative

5 months ago


Etobicoke, Canada Lorpon Labels Inc. Full time

**Major responsibilities**
- Set up inventory parts using estimating/production/customer specification information
- Interact with clients, providing updates on delivery, answer questions and responding to complaints
- Liaise with production and QC team
- Order processing/tracking in an ERP system
- Coordinating art files between customers/prepress and customer approvals on final art
- Quality control, checking orders for completeness and accuracy, comparing to estimates/quotes, art files, and job tickets

**Qualifications**
- Minimum 2 years of order entry in a custom manufacturing environment.
- Effective communications skills, both verbal and written.
- Proven track record in producing high quality, complete and accurate work on a timely basis
- Excellent attendance record
- Experience in production/inventory control in flexible packaging or label industry is an asset.
- LabelTraxx experience preferred.

**Job Types**: Full-time, Permanent

Pay: $20.00-$30.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- flexo or digital printing: 3 years (preferred)
- customer service: 3 years (preferred)
- LabelTraxx: 1 year (preferred)

Work Location: In person



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