![Lorpon Labels Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Care Representative
2 weeks ago
**Major responsibilities**
- Set up inventory parts using estimating/production/customer specification information
- Interact with clients, providing updates on delivery, answer questions and responding to complaints
- Liaise with production and QC team
- Order processing/tracking in an ERP system
- Coordinating art files between customers/prepress and customer approvals on final art
- Quality control, checking orders for completeness and accuracy, comparing to estimates/quotes, art files, and job tickets
**Qualifications**
- Minimum 2 years of order entry in a custom manufacturing environment.
- Effective communications skills, both verbal and written.
- Proven track record in producing high quality, complete and accurate work on a timely basis
- Excellent attendance record
- Experience in production/inventory control in flexible packaging or label industry is an asset.
- LabelTraxx experience preferred.
**Job Types**: Full-time, Permanent
Pay: $20.00-$30.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Education**:
- Secondary School (preferred)
**Experience**:
- flexo or digital printing: 3 years (preferred)
- customer service: 3 years (preferred)
- LabelTraxx: 1 year (preferred)
Work Location: In person
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