Technical Writer

2 weeks ago

Vancouver, Canada Xplor Full time

Company Description

At Xplor, we help businesses thrive by making life simple for daily activities with a recurring nature. We do that by offering smart software, payments, and commerce-enabling solutions across five “everyday life” verticals: Health and Fitness, Education, Boutique Wellness, Field Services and Personal Services.

You’ll join our Health & Fitness team where we work with all types of businesses. Leisure. Parks and recreation. Community centers. Gyms. Health clubs - you name it. Whether small and independent or large franchises, we build everything they need to run their business, motivate their customers and build lasting fitness communities.

**Job Description**:
The role is responsible for creating content for our Knowledge base and other related materials. The Technical Writer will collaborate with key stakeholders, including Product Managers, to create engaging client-facing product-related content.

To succeed in this role, you must have a technical background and experience working in a dynamic software development environment.

If you have previous experience as a Technical Writer in the software industry, we would like to connect with you regarding this exciting job opportunity
- Write high-quality knowledge-related content for varying audiences and purposes
- Maintain continuity of style of content for all documentation based on pre-defined templates
- Manage and track content updates/revisions as needed
- Create engaging content using a variety of media (images, video, animation, charts, infographics)
- Analyze current content, processes, and tools and make improvements as necessary
- Maintain the Xplor Recreation knowledge base
- Maintain detailed databases and tracking records based on established department processes

**Qualifications**:

- Experience as a technical writer for a SaaS company preferred
- Excellent written and verbal communication skills
- Bachelor’s degree in English, Business Communications, Journalism, or related discipline; equivalent combinations of education and experience will be considered.
- Proficient in Microsoft Office products
- Experience with Camtasia, Salesforce (Knowledge), SnagIt, Jira, and Confluence.
- HTML knowledge is a plus.
- Attention to detail
- Strong knowledge of the structure and content of the English language, including the rules of composition and grammar.
- Healthy analytical and critical thinking skills
- Time management and organizational skills
- Experience with digital media formats preferred

Additional Information

Xplor is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
- Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community. _

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