Alarm Monitoring Operator

3 months ago


Winnipeg, Canada F. H. Black & Company CPA Inc. Full time

**Central Station Alarm Operator**

We have partnered with a local Winnipeg based company and leader in the safety & security industry to support in their search of a new Central Station Alarm Operator to join their team. As the Central Station Alarm Operator, your main responsibility is to process incoming alarms and answer all related incoming phone calls. You are considered our main workforce of the Monitoring Services Department.

**Core Responsibilities**
- CheckMate Alarms
- Elevator Alarms
- DICE Alarms
- SafetyNet Alarms

**Work Conditions and Physical Capabilities**

Work under pressure, Attention to detail, Tight deadlines, Overtime, Manual dexterity, Fast-paced environment, Sitting (sit-stand desks available)

**Personal Suitability**

Excellent written communication, Organized, Flexibility, Effective interpersonal skills, Values and ethics, Team player, Excellent oral communication, Client focus

**Security and Safety**

Criminal record check

**Hours of Work**

Shift Rotation:
Week 1: Monday, Thursday: 11:00pm - 7:00am and Friday: 8:00pm - 8:00am
Week 2: Tuesday, Wednesday: 11:00pm - 7:00am and Saturday and Sunday: 8:00pm - 8:00am

Due to the 24/7 nature of this department, flexibility is essential.

**Requirements**:
Minimum 2 Years’ Customer Service Experience

Call Center Experience is Considered an Asset

Previous Experience in an Alarm Monitoring Station is Considered an Asset

Non-Violent Crisis Intervention is Considered an Asset

We thank all applicants in advance, however, only those individuals who best meet our qualifications will be contacted. All other resumes will be kept on file for future consideration.

Work Location: In person



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