Financial Service Representative

4 weeks ago

North York, Canada Gatestone & Co. Inc Full time

**Who We Are**

Founded in 1926, Gatestone is an industry leader providing exceptional outsourced Customer Contact Centre and Business Process Outsourcing (BPO) solutions to the world’s most respected organizations. Our clients are some of the world’s most respected organizations including Fortune 500 companies.

Started by Nicholas Wilson from humble beginnings, Gatestone has grown into a major global outsource provider with 10 fully-integrated sites located across North America, Latin American, Central America and Asia offering skill sets across multiple experience levels and languages. Still under original ownership, the company is supported by a long-tenured management team who provide unparalleled strategic leadership at all levels throughout the organization.

**About the Role**:
If you are someone who thrives in the art of communication, building rapport and enjoy navigating your way through challenges by providing innovative solutions - this role would be best suited for you

As a member of the Financial Services Team you would be assisting clients by proposing solutions to address financial objectives such as debt management and other financial goals.

Your job responsibilities would include but not be limited to:

- Providing timely, efficient, courteous and respectful customer service by trying to provide apt solution to problems or escalating them to the appropriate department
- Negotiating, planning and assisting customers with correct payment resolutions on one or multiple Credit Card.
- Researching and answer questions regarding account status; assisting as personal financial advisor over the phone and ownership of fiduciary responsibility for the creditor. ;
- Initiating consumer negotiations for debt recovery through phone.
- Conducting payment transactions electronically and negotiating payment arrangements for customers on their accounts within FDCPA guidelines
- Using skip trace when needed to find additional customer contact information and to collect on delinquent accounts.

**Skills & Requirements**:
Ability to
- empathize and communicate
- learn new things and be receptive to feedback
- Service/agency experience an asset
- Strong time-management and organizational skills
- Excellent communication skills
- Sales-oriented
- Excellent phone etiquette
- Proficient computer skills

**Benefits of Working at Gatestone**

At Gatestone, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential and taking steps to retain and promote our top performers.

We believe in our employees and invest in providing the best growth opportunities. Promotions at Gatestone are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed. We also have a full time Employee Engagement Specialist who ensures we have fun while working hard

When you join Gatestone, you do more than join a company. You become part of a team of talented and self
- driven individuals dedicated to bring success to the Company and their lives.

Be a part of an Awarding Winning Company.

Check us out in Instagram to see how much fun the Gatestone experience really is

**Have a look at some of our corporate YouTube content, and please keep in mind that these videos were captured prior to COVID-19.**
- Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process._

**Job Types**: Full-time, Permanent

Schedule:
Hybrid Role:
This role will be a hybrid one, in which you will have to present to the office one time a week. Equipment will be provided to you.

**Job Types**: Full-time, Permanent

**Salary**: $2,800.00 per month

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in North York, ON

Expected start date: 2023-04-03

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