Chief Operating Officer- Coo

2 weeks ago

Vancouver, Canada YMCA BC Full time

**Date Posted**: March 20th, 2024

**Position Title**: Chief Operating Officer (COO)

**Location**: New Westminster, BC Hybrid Work Option (Occasional travel as required to visit other YMCA sites and locations)

**Terms**: Full-Time, Permanent

**Salary**: $155,000-$185,000 annually

**Reports to**: President & Chief Executive Officer ( CEO)

**Start Date**: As soon as possible

**About YMCA BC**:
YMCA BC is part of an international and national movement that has brought lasting social change for more than 138 years. Today, more than ever, we need to lean on each other and focus on what matters most for a strong future: health, opportunity, inclusion and belonging. Across British Columbia, our charity is building vibrant, healthy, and inclusive communities where everyone can reach their full potential. YMCA BC provides vital programs and services that have a positive impact on some of our communities’ most pressing social issues, including health and wellness, inequity, affordable child care, mental health, employment services and newcomer settlement.

YMCA BC (YBC) is a large charity operation with over 2,000 staff and 600+ volunteers. It provides a wide range of programs and services in communities across the Lower Mainland, Northern and Central BC. YBC was formed in 2023 through the amalgamation of three YMCAs: Greater Vancouver, Kamloops, and Northern BC. The boards at the time understood that delivering on their shared vision was better served in an environment where economies of scale, the creation of centres of excellence, and the development of staff and leaders were possible. Families, children, adults, and seniors in more than 55 communities across the province can all belong, grow, thrive, and lead through YMCA BC.

There is a complex governance model that governs the unified organization. There are three distinct boards - the Operating Board, Foundation Board, and Properties Foundation Board.

**Nature and Scope**:
YMCA BC is seeking a forward-thinking, proven, transformative and collaborative leader to provide guidance, direction, strategic and day to day oversight of all operations related to YMCA Health, Fitness and Aquatics, Child Care and Camping. Reporting to the CEO and working in collaboration with a senior team, the COO must be a strategic business leader with operational and financial expertise, exceptional leadership, change management and conflict resolution skills. The COO leads a large team to achieve operational plan outcomes while delivering service excellence. They extend the reach of YMCA programs throughout the full-service area and assess viability of new opportunities. The COO also provides advice on capital projects and onboards them to the operational YMCA. As a member of the Executive Leadership Team, the COO will share responsibility for providing vision, leadership, and strategic direction to YMCA BC.

**Major Responsibilities**:

- Participate in the Executive Leadership Team. Reporting to the President and CEO along with 7 team members responsible for the oversight of the YMCA’s strategic and annual plan, they will research trends and developments and formulate proactive strategies to achieve the YMCA Vision, embracing and enabling the highest potential of both the Association and its people.
- Collaborate with Senior Staff to Ensure Alignment of strategy and operations. The COO will collaborate with senior staff, volunteers, and external stakeholders to advance the interests of the community and the YMCA. The COO will provide input into capital development and refurbishment strategies and priorities, as well as seek new opportunities within the geographic region.
- Lead as a Role Model. The new COO understands and integrates the value of philanthropy and volunteerism and imparts this knowledge and belief upon staff, volunteers, and members. They model appropriate behaviours to staff in line with the YMCA Mission, Vision, and Values, establish rapport, maintain effective relationship building behaviours with staff and members, and represents the YMCA and the Association in a professional manner.
- Responsible for all programs and services related to the service areas outlined below, which account for estimated annual revenues of $75M (2024), serving over 100,000 people, over 1,500 employees and volunteers, and over 150 service points.
- Oversee the safe, impactful, and sustainable delivery of service in the following areas:

- Centres of Community: (Robert Lee, Tong Louie, Langara, Bob Chan Kent Family YMCA, Betty Allard, Kamloops YMCA, Prince George YMCA), Municipal Leisure Services for Chilliwack, Vanderhoof, and Taylor and the programming of Health, Fitness, Aquatics, and Child and Youth activities.
- Children and Family Services: (Early Years Child Care, School Age Child Care, Overnight camp (Camp Elphinstone), Day Camps, and Sports Leagues.
- Develop and oversee the implementation of emerging program partnerships that advance the strategic plan and extend our

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