Receptionist/dispatcher

**Receptionist / Dispatcher**

**What you will be doing**:

- Assisting in achieving departmental goals under the direction of the Manager, Animal Care.
- Maintaining regular communication with the Manager and team members regarding departmental needs and activities.
- Answering incoming calls, provide information, and record complaints related to animal cruelty and by-law enforcement.
- Dispatching calls to officers and redirect inquiries to appropriate departments.
- Managing daily cash flow.
- Providing customer service related to adoption, intake, and complaints.
- Maintaining accurate departmental records and assist with paperwork as required.
- Performing additional duties to enhance the reception/office area and overall center operations.

**Qualifications & Skill Required**:

- High School Diploma or equivalent.
- Ability to build effective relationships with staff, volunteers, customers, and community partners.
- Strong teamwork and collaboration skills.
- Excellent interpersonal skills to manage varying behaviors of staff, customers, and contacts.
- Compassionate and humane treatment of animals, both on and off the job.
- Ability to function effectively under stress and ambiguity, and accept direction.
- Organizational skills to manage time and multiple duties.
- Capability to handle multiple priorities and deliver timely results.
- Willingness to work afternoons, weekends, and meet center requirements.
- Proficiency in Microsoft Windows, Word, and basic office equipment.

**The Perks**:

- Hourly wage $16.55 - $19.30
- Flexible work schedule
- Access to staff pet food program (discounted retail prices)
- Access to staff veterinary services program
- An environment always filled with adorable animals
- Bring your pet to work OR enjoy others pets while you work

**Job Type**: Part-time

Pay: $16.55-$19.30 per hour

Expected hours: 8 - 24 per week

**Benefits**:

- Company events
- Employee assistance program
- On-site parking

Ability to commute/relocate:

- Stratford, ON N5A 6S4: reliably commute or plan to relocate before starting work (required)

Work Location: In person