Afternoon Dispatcher

7 days ago

Calgary, Canada FleetOptics Inc Full time

**Title**: Dispatcher (Afternoon)

**Reports To**: Operations Manager

**Department**:Operations

**Location**:Calgary, Alberta

**Status**: Full-time, Permanent

**Position Summary**

The Dispatcher serves as the direct point of contact for a group of Vendors. The Dispatcher plays a key role in managing the day-to-day operational requirements of the business. The Dispatcher is the “go to” person to help minimize or remove barriers to support Vendors in meeting on-time delivery service standards.

**ACCOUNTABILITIES**:

- Lead and dispatch a group of Vendors who are responsible for following SOPs and delivery protocols
- Assist with loading vehicles from time to time as well as push and pull carts
- Assign and monitor routes, and coordinate rescue plans as necessary
- Encourage and advocate safe driving practices
- Manage Vendor’s routes based on the company needs
- Compile daily, weekly, monthly reporting as necessary
- Ensure vehicle inspection reports are precise and complete
- Audit vehicles as necessary
- Assist the Operations Manager as needed

**SKILLS AND QUALIFICATIONS**:

- Minimum one (1) year experience routing and dispatching a fleet of drivers
- Minimum two (2) year experience in a customer service-oriented role
- Excellent time management and organizational skills
- Strong computer literacy required, particularly Microsoft Office/Excel
- Post-secondary education in transportation, operations or logistics an asset
- Previous experience with scheduling is an asset

**WORKPLACE, LANGUAGE AND PHYSICAL REQUIREMENTS**:

- Full-time, Days, Afternoons and/or Weekends
- Be able to lift up to 50lb
- Work in a fast-paced environment and make effective decisions

**CORE COMPETENCIES**:

- Change Acceptance
- Creativity
- Communication
- Decision Making
- Flexibility
- Initiative
- Innovation
- Interpersonal Savvy
- Problem Solving
- Resilience
- Resourcefulness
- Urgency

**ROLE SPECIFIC COMPETENCIES**
- Technical Expertise
- Learning Agility
- Time Management

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

**Education**:

- DCS / DEC (preferred)

**Experience**:

- dispatching: 1 year (required)
- Customer service: 2 years (required)
- Intermediate Excel: 2 years (required)

Work Location: In person

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