Analyst, Customer Support

3 weeks ago

Mississauga, Canada Strongco Full time

**Province**: Ontario
**Branch**: Mississauga
**Employment Type**: Full Time
**Number of Positions**:1

**SUMMARY**

The Analyst, Customer Support is highly analytical, comfortable dealing with and interpreting large sets of data and thinks outside the box. This role supports and assists the Director, Customer Support in designing and developing data analysis and reporting solutions for the After-Sales operations. This includes but is not limited to the National Parts Inventory planning and management as well as Service and Customer Support solutions.

**DUTIES AND RESPONSIBILITIES**
- Processes daily stock inventory report, analyzes data, and provides recommendation to maintain optimal stock health.
- Processes the impairment transaction, analyzes the data, and provides recommendations to maintain below target parts obsolescence and meet the scrapping policy.
- Monitors and analyzes OEM parts lead times and provides recommendations and/or corrective actions to keep the logístical delays as low as possible.
- Analyzes branches behaviours regarding parts returns to maximize recuperating costs.
- Processes, creates, monitors, and communicates various key performance indicators such as (but not limited to): emergency parts ordering, cost of parts ordering, parts ordering behaviours, warehouse pick and pack, impairments, bin movements, etc. This is done to address branches deviating from the established standards.
- Provides the National Parts Inventory Manager and his/her team analytical support to maintain a proactive and healthy stock inventory as per the organization’s criteria with respect to stock requirements.
- Compiles, analyzes, and communicates Service Market Awareness data to maximize our revenue opportunities.
- Review maintenance contracts profitability reports to ensure a proactive course of action and maintain profitability.
- Assist the Regional Performance Centers in data retrieval, analysis and reporting to assist the branches in managing their levels of services with their respective customers.
- Assist with special projects related to the After-Sales operations to support the customers and the organization.
- Implement and analyze new reporting metrics specified by the local and parent company.
- Must be able to fill in, for emergencies, for the National Parts Inventory team

**CORE COMPETENCIES**:

- Intermediate Excel skills including experience with macro, Vlookup, pivot tables and advanced formulas.
- Bilingual (French and English) is a strong asset
- Excellent organization skills
- Must have strong communication and interpersonal skills to communicate with all levels of employees, suppliers, and customers (internal and external).
- Keen attention to detail and self-motivated

**EDUCATION/ TRAINING**:

- College degree with a specialty in supply chain/inventory management, or equivalent.
- Minimum of 3 years’ experience in Inventory and/or pricing Management & ERP systems and/or data analysis.

**HEALTH AND SAFETY**:
It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.
- Strongco will accommodate people with disabilities during the recruitment and assessment processes. _If accommodation is requested, Strongco will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs._

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