Customer Service

2 weeks ago

Hamilton, Canada Prometric Full time

**About Us**:
**JOB TITLE**: Test Center Administrator

**REPORTS TO**: Test Center Manager

**DEPARTMENT**: Test Center

**LOCATION**: Bismark, ND

**TEST CENTER ADDRESS**: 4503 Coleman St Suite #207

Perfect for retirees, college students, and stay-at-home parents

**JOB OVERVIEW**:
Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.

**PERKS for employees hired for 20+ hours**:

- 12 Paid Holidays Off annually based on work schedule
- No selling or quotas
- Office setting environment
- No inventory, stocking, floor moves or overnight shifts
- Paid training
- Sick time prorated based on start date
- 401K
- Employee Assistance Program
- Vision
- FSA

**AVAILABLE SCHEDULE**:

- Part Time - Hours Will Vary
- This is a part-time position, 20 hours per week, with an expectation to work more hours if needed.
- Schedules are available 2 weeks in advance.

**RESPONSIBILITIES**:

- Greet examinees and verify identification
- Perform required security checks including the use of wands
- Maintain secure environment and materials in the test center at all times
- Report any occurrences outside company guidelines
- Ability to be flexible with scheduling based on Prometric days of operations
- Represent Prometric's vision, mission and values
- Safeguard the test center from misconduct

**QUALIFICATIONS**:
**EDUCATION**:

- High school diploma or equivalent required
- College experience a plus

**EXPERIENCE**:

- Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
- Must be 18 years of age to qualify

**SKILLS**:

- Ability to write detailed and accurate reports and correspondence
- Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation

PHYSICAL JOB REQUIREMENTS
- Must be able to bend, stoop, and lift up to 40 pounds
- Ability to remain in a stationary position for extended periods of time while administering exams
- Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
- Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

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