Operations Manager

1 week ago


Montréal, Canada GSOFT Full time

Company Description
We’re GSoft, home to a family of software products that lay the groundwork for a better employee experience. Our goal is to make work simpler, kinder, and faster.
Specifically, we help companies get the most out of Microsoft 365 with ShareGate. We help managers grow their teams with Officevibe. And we ensure every onboarding is a memorable experience with Softstart.
Every day, we find better ways to work.

Job Description_
So, what will your new role look like?_
The Manager, Design Operations manages operational activities of the UX and Design team. They identify problems, build operations, and enable designers in their team to focus on their main skill-set, design. They plan and ensure smooth running of the day-to-day activities by developing and implementing processes and by offering sustained support to team members. The manager is accountable for the performance of the team and the delivery of user-centric value on a constant basis within the Product ecosystem. They contribute actively to the achievement of the goals set for UX and Product and the overall design culture.
You will:

- Run performance assessments to continuously improve the UX team’s co-creation, tooling, workflows, morale and positive impact on the business metrics.
- Support UX activities across swim-lanes. Create clarity and enable the design team to be more impactful by mediating decision-making, helping scope resources, tracking and communicating progress, resolving blockers, ensuring processes are followed efficiently and surfacing challenges.
- Prioritize team needs and objectives over time and ensures the team members allocate their time and energy to priorities in line with the Product roadmap and Design strategy.
- Continuously monitor and improve cross-functional partnerships by optimizing for increased information flow, communication, planning and collaboration. Act as a bridge between UX and other teams (Marketing, Sales, Software development, Design System, Customer Success).
- Embody inclusive leadership, aligned with GSoft culture and values.
- Keep team members informed, support their growth and maximize their engagement.
- Develop the necessary rituals and identify upskilling programs. Run regular 1-on-1s with direct reports.
- Manage and optimize tooling and other logistics for the team, including relationships with external parties (contractors, vendors).
- Carry out daily administrative management tasks necessary for design operations and the responsibilities determined by the company. Help hire great product and content designers.
- Help the team and its members to perform by taking off administrative work off their plate, identify the right people to bring in, advocating for new hires, etc.
- Work hand in hand with designers, Director of UX and Design, Product managers, managers, and developers to increase the productivity of the team.

DesignOps
**What does your future team look like?**
You will join the UX team as part of the Officevibe Product team. You will report to the Director of UX and Design. Your team will be made up of 3 Product designers and 2 Content designers.
- What are the newest challenges awaiting your team?_
The product is growing and we are touching more markets than before (recognition, engagement, performance management). The competition is fierce and the UX team needs to create new features efficiently while onboarding new members.

**Qualifications**:

- Experience managing and leading design teams;
- Design Operations;
- Empathy;
- Experience with performance metrics.

Additional Information
At GSoft, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs.
We strive to create a healthy and inclusive work environment. This is everyone’s business.
Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer
We are looking forward to getting to know you
LI-Remote



  • Montréal, Canada Valvoline Global Operations Full time

    Overview: **Why Valvoline?** We’ve been in the car business for more than 150 years, starting with the invention of the world’s first branded motor oil. Today, we’re a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence. As we often say, it starts with **all** of our...

  • Operations Manager

    8 months ago


    Montréal, Canada NanoXplore Full time

    Do you want to be challenged and work in a dynamic and stimulating environment? NanoXplore is the company for you! You will have the opportunity to work for a fast-growing company that creates sustainable products that push the conventional boundaries in multiple industries. Innovation is part of our core values; and we encourage new ideas whether they are...


  • Montréal, Canada National Bank of Canada Full time

    **Primary Locations**:Montreal, Quebec**: **Attendance**:Hybrid**: **Employee Status**:Regular**: **Schedule**:Full-time**: - Would you like to manage, coach and support a new team of dedicated people in the Operations sector? - Do you stand out for your engaging leadership style? - Are you motivated to deliver a superior client and employee experience? -...

  • Operations Manager

    2 weeks ago


    Montréal, Canada Näak Full time

    **COMPANY**: Näak is a sports nutrition brand specializing in ultra distance that pushes the limits of performance while respecting the planet. The company manufactures and distributes high-performance energy bars, energy waffels, energy drinks and protein powders for endurance athletes. With thousands of professional and amateur athletes using Näak...

  • Operations Manager

    7 months ago


    Montréal, Canada Metro Supply Chain Full time

    JOIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14...

  • Operations Manager

    7 months ago


    Montréal, Canada Maison Birks Full time

    **BIRKS. PURE DELIGHT.** ***Established since 1879, **Birks** is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design, and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each one of our clients. As the **Store Manager, Operations **for one of our...

  • Operations Manager

    7 months ago


    Montréal, Canada Electronic Arts Full time

    Pour visualiser la description de poste en français, veuillez sélectionner le français ("Select Language") dans le menu déroulant au haut de la page._ Our** **_motive_** is to create innovative action games within iconic worlds where every player feels like the hero. Let’s say that again—iconic worlds, where every player feels like the hero. Our...

  • Operations Manager

    2 weeks ago


    Montréal, Canada MOBIA Technology Innovations Full time

    Montreal, Quebec MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Application and Data Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed strategic...

  • Operations Manager

    7 months ago


    Montréal, Canada Finsana Full time

    FinSANA is looking for an **Operations Manager **who will support our United States Managing Director in the development of our products and services. This individual will provide expert management and analysis within the Consumer Lending Department, including marketing, loan origination, servicing, and collections. Experience in creating, documenting, and...

  • Operations Manager

    7 months ago


    Montréal, Canada M S International, Inc Full time

    Location**:Montreal, QC** **Summary**:The Operations Manager is responsible for the direct management of the shift supervisors, and provides leadership and training to the team members. This role is responsible for managing the functionality of the shifts, and ensures all shifts are properly staffed and able to execute the daily workload. **To perform this...

  • Operations Manager

    2 weeks ago


    Montréal, Canada On Side Restoration Full time

    On Side Restoration is looking for an Operations Manager (OM) to join our team in Montreal! Reporting to the Territory Manager, OMs oversee our branch operations locations throughout the country. The OM is all about managing and leading people. Their people focus is all encompassing and will result in the ultimate success of the local operations, territory,...

  • Operations Manager

    2 weeks ago


    Montréal, Canada Groom & Associes Full time

    **Title**: Operations Manager **Industry**: HVAC **Location**: Montreal, QC **Position status**: Permanent, Full-time **Responsibilities**: - Lead and manage the team. - Developing and implementing strategies to keep employees motivated and dedicated - Establish product pricing, review estimates and authorize discount and update as required - Choose...

  • Operations Manager

    7 days ago


    Montréal, Canada Real Fruit Bubble Tea Inc. Full time

    **_Are you passionate about bubble tea businesses?_** **_Are you someone who always thrives to grow and accomplish more?_** **_If yes, join us today!_** **_If not now, when?_** **_If not me, who?_** Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have 83...

  • Manager, Operations

    7 months ago


    Montréal, Canada SSENSE Full time

    **Company Description** SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of...

  • Operations Manager

    7 days ago


    Montréal, Canada Evolving Web Full time

    **_Note that regular visits to the office are mandatory, we will only be considering recruiting applicants in Montreal._** We're looking for an organized, detail-oriented, energetic and proactive person to join our team at Evolving Web. Your role will be in making sure that internal operations are running smoothly. The Operations Manager is the heart of...

  • Operations Manager

    7 months ago


    Montréal, Canada Evolving Web Full time

    **_Note that regular visits to the office are mandatory, we will only be considering recruiting applicants in Montreal._** We’re looking for an organized, detail-oriented, energetic and proactive person to join our team at Evolving Web. Your role will be in making sure that internal operations are running smoothly. The Operations Manager is the heart of...

  • Operations Manager

    3 hours ago


    Montréal, Canada Intelcom | Dragonfly Full time

    Ride the next mile with us! Responsabilities: - Plans, directs, and implements station operations and administrative support to meet prescribed productivity and service goals. - Responsible for preparing and analyzing performance reports in regard to identified Key Performances Indicators (KPI), budgets, and forecasts. Monitors result on an ongoing basis...

  • Manager of Operations

    2 weeks ago


    Montréal, Canada KPMG-Canada Full time

    **Overview** At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The opportunity: As an integral part of the KPMG Team, Business Enablement provides valued, responsive and cost-effective services enabling the business to have the...

  • Operations Manager

    2 weeks ago


    Montréal, Canada Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Operations Manager, It

    7 months ago


    Montréal, Canada American Iron and Metal Full time

    **Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...