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Quality Assurance Team Lead

1 month ago

Montréal, Canada Connect&Go Full time

We are Connect&GO, an integrated software powering attraction venues all around the world by empowering our clients to simplify their operations, increase their revenue and focus on their guests. However, our mission goes beyond business success. Within our team, we embrace and celebrate authenticity. We firmly believe in being true to ourselves and we encourage you to do the same. By joining our team, you become a part of something truly unique and inspiring.

Here, we thrive on seizing bold opportunities and challenging the status quo. We embrace change and push boundaries to achieve greatness. But it's not all work and no play We believe in having a fantastic time while pursuing our goals. We understand that a little bit of fun and laughter can unlock our creative potential, enabling us to unleash our most innovative thinking.

The Mission

In the role of QA Team Lead, you will spearhead our relentless pursuit of top-notch software quality standards. You will take the helm of a passionate team, consisting of 2 manual testers and 2 automation developers, and establish a culture of excellence in software quality. Your key duties will encompass overseeing end-to-end testing processes, orchestrating the creation and upkeep of an automated regression test suite to guarantee peak performance of our software solutions. Additionally, you will lead by example, actively participating in test case creation, and conducting hands-on manual testing of new features and bug fixes. Your leadership will be instrumental in elevating our software products to new heights of reliability and user satisfaction.

**As the **QA **lead**,** you will**:

- Oversee the whole test pyramid
- Collaborate with stakeholders to understand the impacts of the software on client operations
- Bring innovative ideas to improve the quality of the product and of our processes
- Participate in writing test cases and do manual testing
- Develop and establish metrics and KPIs aimed at efficiently measuring quality standards
- Document and report on results of quality activities
- Conduct regular 1:1 sessions with each of your direct reports
- Create and implement career plans, OKRs, and personal objectives
- Participate in level calibrations, and quarterly performance reviews
- Participate in the recruitment process and onboard new employees

**Who** you are?**
- A true quality-oriented servant leader
- A believer that quality is key in all aspects of your work
- A skilled and effective communicator, both in written and spoken forms
- You set the bar high, and hold others accountable
- You like both leading a team and contributing equally
- You have experience with various testing tools and strategies (experience with X-Ray and BDD/Gherkin is a plus)

In addition to our outstanding company culture and commitment to inclusivity, there are other exciting benefits awaiting you:

- Enjoy a refreshing 4-day work week.
- From day one, access extended health and dental benefits, ensuring your overall well-being is prioritized from the start of your journey with us.
- Take advantage of up to 4 weeks of annual PTO, including 3 weeks of vacation and 1 week off between Christmas and New Year's.
- Celebrate your birthday with a day off
- Have the flexibility of unlimited sick days.
- Empower your growth and development with access to external training, invaluable mentorship, and comprehensive learning resources. Expand your skill set and knowledge base to focus on your career goals. Maximize your fitness and well-being with our Fitness Allocation Program, where you can receive support for your physical health goals. Invest in your wellness and enjoy the benefits of a healthier lifestyle.

You can be part of something truly special Our company's values are the heart and soul of our operations, influencing every single action we take.

**Supporting Work-Life Balance**

We understand the importance of maintaining a healthy balance between work and personal life, and we promote flexibility and understanding to help our team members achieve this balance.

**Cultivating an Inclusive Environment**

We actively cultivate a positive diverse and inclusive workplace, where every individual feels valued, respected, and empowered to contribute to our shared vision.

**Being curious**

We encourage our team members to ask questions, explore new ideas, and think outside the box, recognizing that breakthrough innovations often arise from a willingness to challenge conventional wisdom.

**Cultivating trust**

We actively work to build and maintain trust within our teams and with our clients, partners, and stakeholders, demonstrating our commitment to transparency through open communication, reliability, and integrity.