Communications Advisor

6 months ago

Markham, Canada City of Markham Full time

The City of Markham is proud to be recognized for the 3rd consecutive year as one of Canada’s Best Employers, and ranked in the top three for Government Services by Forbes and Statista Inc The City of Markham is a dynamic and change-oriented leader that stands out from other Canadian municipalities. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as much as for our fiscal accountability. More than 353,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

This is your chance to progress with purpose, grow with confidence and make a bigger impact than you ever thought possible. No matter who you are or where you come from, you belong here.

**Job Summary**:
The Communications Advisor will be responsible for providing guidance and support in the strategy, coordination and implementation of internal and external communications initiatives to all stakeholders and audiences. Working closely with senior leadership, directors, business leads and the Manager of Corporate Communications, this position will be responsible for developing, overseeing and implementing comprehensive marketing and communications initiatives that align with the City’s goals and objectives and supporting Markham’s strategic priorities.

**Key Responsibilities**:
As a member of the City of Markham’s award-winning Corporate Communications team, you will:

- Provide strategic planning, advice and guidance that align with the Corporation's goals and objectives and protect the City of Markham’s brand
- Lead complex and integrated marketing and communications campaigns through all phases for major City-produced events, internal/external corporate-wide initiatives and department-led projects
- Plan and execute comprehensive digital communication campaigns, working closely with our graphic design and digital/social media team
- Write and prepare content related to events, news items, web content and updates, eNewsletter content, social media, video storyboards, scripts and more
- Liaise with the Media Relations & Communications Specialist and coordinate briefing notes, drafts responses and prepare background materials and media announcements
- Working closely with the City’s Special Events team on corporately supported initiatives and Signature Events to provide marketing and communications materials during event-lead up, day-of and post-event support

***Experience and Education Requirements**
- A minimum of 5 years’ experience in a corporate communications, marketing, public affairs or agency environment — providing support, advice and strategic planning to senior organizational leaders, with a strong political acumen
- Strong written and verbal English language skills, with a keen attention to detail
- Proven track record of effective, multi-faceted communications and marketing campaigns with high community engagement
- A strong ability to build and manage relationships and the ability to establish trust and confidence
- Expertise in developing and delivering digital content, social media marketing, speech writing and other communications assets
- Knowledge of diversity, equity, inclusion, accessibility and AODA standards is highly preferred
- Ability to take complex information from multiple sources and present it in understandable format and contextAbility to effectively deal with emerging and complex issues in a fast-paced environment
- Demonstrated prioritization and organizational skills to ensure products meet deadlines through the approval process.
- A passion for analyzing data and making data-driven decisions to meet and exceed business goals
- Must be able to attend meetings, special events and activities outside of regular business hours, including on some weekends and statutory holidays
- Ability to work independently and in a team environment across all levels of the organization is important
- Dedicated to customer service excellence with internal and external stakeholders
- College or university degree in communications, public affairs, or related field of study is preferred
- Previous work experience in public sector and/or municipal environment is preferred, but not require
- Ability to speak French, Mandarin, Cantonese or Tamil an asset

***Core Behaviours**:

- ** Service Excellence**: Meets or exceeds service standards when interacting with customers in the community and in the organization.
- ** Change & Innovation**: Responds positively and professionally to change and helps others through change.
- ** Teamwork & Relationship Building**: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
- ** Communication**: Communicates in a clear, professional and respectful way; demonstrates active listening.
- ** Accountable & Results Oriented**: Demonstrates ethical behaviou

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