Assistant Store Leader

3 weeks ago


Edmonton, Canada Kate Spade Full time

**essential duties and responsibilities**

**client & service expert: -**

development of a clientele through proactive client outreach and the ability to build and maintain relationships with new clients
- partner with SM to develop business driving initiatives that build a repeat business or attract a new customer to the store, i.e. events and marketing opportunities
- ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach
- ensure team is compliant will all clientele standards and thank you note program
- ensure all associates complete the sales training program
- model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales

**leadership presence/steward of talent: -**

assist SM with the achievement of financial success through improvement of measurable results that positively impact the store performance
- responsible for assuming the SM role in manager’s absence
- lead by example with the achievement of personal sales goals
- educate team on product, sales plans, personal goals, measurable stats; is able to coach to these stats to ensure business is maximized
- ability to network in the community to ensure open positions are filled efficiently with little impact to the business; build a bench for future promotions and openings
- onboard new team members effectively through 30/60/90 touch bases; conduct ongoing review and assessment of employee performance through monthly meetings with direct reports
- utilize mid-year and annual review process as a tool for associate development and advancement; monitor and address performance concerns on a timely basis, partnering GM

**building brand equity: -**

understand and able to communicate the kate spade brand aesthetic, brand philosophy, and lifestyle to the sales team and customer
- ensure brand and operating standards are met to support brand consistency.
- ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
- communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to SM in order to increase customer service and sales

**operational excellence: -**

perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
- assist SM with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants
- monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company’s inventory and assets
- ability to accurately manage the processing of all pos transactions to maintain the integrity of the inventory


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