Appointment Coordinator

4 weeks ago

Port Moody, Canada OpenRoad Auto Group Full time

UNLIMITED POSSIBILITIES AHEAD.

Position: Appointment Coordinator
Status: Full-Time

Dealership: OpenRoad Toyota Port Moody
Department: Service

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

A Career at OpenRoad Means You’ll Enjoy:

- Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
- Internal and external, training & development opportunities for skill-development and growth
- Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
- Comprehensive extended health and dental plan, tailored around Associate wellness
- Recognition and Engagement Events

ROLE & RESPONSIBILITIES:

- Handling customer calls regarding appointment cycle, and ensuring all service appointments are scheduled when due.
- Review unconfirmed appointments in the system and contact customers to confirm several days prior to scheduled appointment date.
- Contact customers to make them aware of outstanding recalls or campaigns and book the required appointments.
- Contact customers who are due for maintenance to book appointments.
- Offer alternative dates and/or times and book new appointments into the system when customer is unavailable for scheduled appointment.
- Conduct follow-ups with service customers shortly after their service or repair, along with determining and documenting the quality of their visit.
- Take note of all customer comments and feedback and forward to the Service Manager.
- Update customer information on file.
- Report all and any customer complaints to Service Manager.
- Attend meetings and training as required.
- Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

- 2 years of experience in customer relations.
- Strong organizational and people skills.
- Some knowledge of automotive equipment parts and accessories.
- Good computer skills and ability to maintain records using a computerized appointment system.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- Ability to work constructively with members from all departments within the dealership.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US

We thank all those that have applied. Only those considered for the position will be contacted.

  • Appointment Coordinator

    1 month ago

    Port Moody, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Appointment Coordinator **Status**: Full-Time **Dealership**: OpenRoad Toyota Port Moody **Department**: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Appointment Coordinator

    1 month ago

    Port Moody, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**:Appointment Coordinator **Status**:Full-Time **Dealership**:OpenRoad Mazda Port Moody **Department**:Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Part-time Appointment Coordinator

    1 month ago

    Port Moody, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Appointment Coordinator **Status**: Part-Time **Dealership**: OpenRoad Toyota Port Moody **Department**: Service **Salary Range**: $18.50 - $20.50/hour We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for...

  • Part-time Appointment Coordinator

    1 month ago

    Port Moody, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Appointment Coordinator **Status**: Part-Time **Dealership**: OpenRoad Toyota Port Moody **Department**: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Appointment Coordinator

    5 days ago

    Port Moody, Canada OpenRoad Auto Group Full time

    UNLIMITED POSSIBILITIES AHEAD. Position: Appointment Coordinator Status: Full-Time Dealership: OpenRoad Toyota Port Moody Department: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships...

  • Appointment Coordinator

    2 days ago

    Port Elgin, Canada Peninsula Ford Lincoln Full time

    peninsula ford port elgin is looking for an **Appointment Coordinator**! **About Us** Leggat Auto Group represents 12 dealerships across Southern Ontario. We are proud to be celebrating our 100th year of serving our communities. We are a family-owned auto group with almost 600 employees that is committed to helping everyone find the perfect vehicle to...

  • Service Coordinator

    4 weeks ago

    Port Moody, Canada WorkSafeBC Full time

    Job requisition number 038546 Job location - Abbotsford - Kamloops - Kelowna - Port Moody - Richmond Full-time / part-time Full-time Salary $33.34/hourly Posting period From 03/26/2024 to 04/02/2024 Overview We’re looking for experienced **Service Coordinators** to provide a range of services and assistance to injured workers and in our...

  • Unit Clerk, Medicine Inpatient

    4 weeks ago

    Port Moody, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $27.48 - $27.48 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...

  • Unit Clerk, Medicine Inpatient

    4 weeks ago

    Port Moody, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $27.48 - $27.48 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...

  • Office Assistant/receptionist

    4 weeks ago

    Port Moody, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $24.04 - $25.61 / hour Why Fraser Health?: Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others? Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9...

  • Shop Dispatcher

    1 month ago

    Port Moody, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**: Service Administrator **Status**: Full-Time **Dealership**: OpenRoad Toyota Port Moody **Department**: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and...

  • Mental Health Rehabilitation Worker

    4 weeks ago

    Port Moody, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $30.64 - $32.31 / hour Why Fraser Health?: Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2...

  • Front Desk Receptionist

    4 weeks ago

    Port Moody, Canada Bump Physio & Co Full time

    Bump Physio & Co is hiring! We are looking for an outgoing, knowledgeable, front-end client experience coordinator to join our Port Moody and Langley Teams! Are you someone who is loyal, looking for a rewarding long term position, and want to grow with an amazing company? If you are looking to support a group of fun-loving therapists whose mission is to...

  • Dental Receptionist

    1 month ago

    Port Moody, Canada Monarch Pediatric Dental Centre Full time

    **Dental Receptionist (Burnaby, Port Moody, Surrey, Vancouver)** Monarch Pediatric Dental Centre is one of the Lower Mainland's leading pediatric dental clinics, with 4 locations across the lower mainland. Monarch's vision is simple, to build healthy and happy smiles that last a lifetime. Monarch has been delivering on this vision since 1997. At Monarch,...

  • Customer Success Specialist

    4 weeks ago

    Port Moody, Canada Endurance Taekwondo Inc. Full time

    We are seeking a friendly and organized Receptionist to join our dynamic team. The receptionist will be the first point of contact for our students and visitors, playing a vital role in ensuring that their experience is positive from the moment they walk through the door. Key Responsibilities: Greet students, parents, and visitors warmly and provide them...

  • Guest Services

    1 month ago

    Port Coquitlam, Canada Sabai Thai Spa Inc Full time

    Job Type**:Full-time** We are an upscale Day Spa with multiple locations that has been operating for 18+ years. We are looking for a talented Spa Coordinator to add to our Port Coquitlam team. We would like you to join our growing team of 150+ staff over 7 locations! **Requirements**: - Minimum 2 years of experience in customer service fieldVerbal and...

  • Guest Services

    4 weeks ago

    Port Coquitlam, Canada Sabai Thai Spa Inc Full time

    Job Type**:Full-time** We are an upscale Day Spa with multiple locations that has been operating for 10+ years. We are looking for a talented Spa Coordinator to add to our Port Coquitlam team. We would like you to join our growing team of 100+ staff over 7 locations! **Requirements**: - Minimum 2 years of experience in customer service field- Verbal and...

  • Administrative Coordinator, Review Board and

    1 month ago

    Port Coquitlam, Canada PHSA Full time

    **Job Summary**: In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Administrative Coordinator...

  • Health Unit Aide

    1 month ago

    Port Moody, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $24.80 - $26.43 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...

  • Logistics Coordinator

    2 weeks ago

    Port Coquitlam, Canada Challenger Motor Freight Full time

    Logistics Coordinator Overseeing and facilitating the supply chain operations of our company, you will be the one to coordinate personnel and process to achieve the effective distribution of goods. The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency. This is a collaborative team environment, and we are all...