Dental Receptionist

1 month ago


Port Moody, Canada Monarch Pediatric Dental Centre Full time

**Dental Receptionist (Burnaby, Port Moody, Surrey, Vancouver)**

Monarch Pediatric Dental Centre is one of the Lower Mainland's leading pediatric dental clinics, with 4 locations across the lower mainland. Monarch's vision is simple, to build healthy and happy smiles that last a lifetime. Monarch has been delivering on this vision since 1997.

At Monarch, you'll be part of our dynamic reception team that strives to provide our patients with exceptional customer service, whether the patient is at the office or calling on the phone. You will enjoy a great work environment that offers competitive wages and strong benefits.
- Greeting & checking-in patients upon their arrival
- Handling patient inquires in-person and over the phone and appointment booking
- Working with various insurance providers to check patient coverage and eligibility
- Managing patient payments and coordinating insurance payment (if applicable)
- Creating and organizing patient charts and any associated documents/correspondence with prescribed confidentiality controls
- Working collaboratively with Clinical and General Anesthetic departments to ensure patient needs are met
- Proactively identify opportunities to enhance patient experience/customer service to build long term patient relationships
- Taking patient and customer feedback and actively addressing concerns

**Qualifications**:
Required
- Clear and personable communications skills across verbal and written mediums.
- A professional demeanor with passion for dental health and oral hygiene
- Proficient with computers (Windows, Microsoft Office, Google Applications. etc.)
- Familiarity in customer service and payment processing best practices
- Ability to work well as a team player and independently
- Strong attention to detail while multitasking and under pressure
- Aptitude to quickly recognize, assess and resolve issues
- Flexibility with working schedule including Saturdays and multiple offices locations
- Some post-secondary education

Nice to Have Experience In:

- Tracker patient management software
- Previous dental office and/or medical office experience
- Additional Languages

Additional Information
- Cover letter and Resume\

We thank all interested applicants in advance, however; only successful short-listed applicants will be invited for interviews.

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: From $24.50 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person

Expected start date: 2023-07-17


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