Implementation Team Lead

3 months ago

Toronto, Canada LEAP Legal Software Full time

LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 600 people, have offices in the USA, Canada, Australia and the UK with more than 12,000 law firms using our software worldwide. LEAP will provide you with the best training, equipment, mentoring and support in order for you to be successful.

We are seeking to hire an Implementation Team Lead to join our highly motivated, high-velocity and growing team in CA. LEAP will provide you with the best training, equipment, mentoring and support to succeed. This is an excellent opportunity to be part of our dynamic and motivated team. This role will report to the Director of Implementations.

We employ people who are smart and can get things done.

**Position Purpose / Objective**

Due to the specialized requirements of law firms, specific project management is needed throughout the Client journey. By working alongside external consultants to coordinate and help manage the implementation, Implementation Team Lead will ensure successful and world-class implementations of LEAP.

The role includes overseeing a team of Implementation Coordinators responsible for setting our client's expectations in the lead-up to the data migration and implementation with regard to software functionality, what's included in the data migration, and the transition timescales.

**Ideal Candiate;**

They will demonstrate intuitive, analytical, and problem-solving skills despite external pressures while exhibiting motivation, determination, and decisiveness.

They can effectively build project plans, maintain full delivery accountability, and possess the confidence to liaise with key stakeholders.

**RESPONSIBILITIES - HIGH PRIORITY/KPI's**

General Management of:

- Implementation Co-Ordinator team

Implementation and Transition Responsibilities:

- Manage pipeline and make sure projects are completed to a high standard.
- Assign new projects to Implementations Coordinators.
- Ensuring that a high standard of data entry is maintained in internal systems.
- Maintain successful relationships with external Consultants.
- Assist external consultants with client queries.
- Identify & resolve issues and enquiries from members of the team, Partner Network and Clients
- Maintain Implementations documentation, policies, and procedures
- Monitor the correct use of LEAP policies & procedures.
- Revising Implementation processes to improve client & consultant experience
- Evaluate implementations and provide feedback on areas of improvement.

**COMPETENCIES (Essential Behaviors Required for the Role)**
- Ability to make tough decisions that remove barriers to implementing change.
- Effectively manage pressure and is resilient, recovering quickly from roadblocks and maintaining performance.
- Works effectively aligning groups even with divergent goals and conflicting interests
- Commercially minded and customer-focused.
- Ability to identify, manage and mitigate risk effectively.
- Strong problem-solving capability.
- Quality orientation - accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
- Contributing to team success - actively participating as a member of a team to move the team toward the completion of goals.

**Requirements**:
**KEY SELECTION CRITERIA**
- Demonstrated organizational and time management skills, as well as the ability to meet deadlines.
- Excellent communication skills and an ability to listen, understand and recommend solutions within the scope of the role.
- Demonstrated ability to work under pressure and be flexible and adaptable in a changing environment.
- Ability to work both autonomously and within a team environment
- Self-motivated to innovate within the job and look for new opportunities within the team.
- Ability to show initiative and troubleshoot effectively and efficiently, with the relevant skills to provide ongoing communications with our customers as well as our internal teams to ensure successful product delivery.
- Confidence in liaising with senior stakeholders.
- Ability to recognise risk.
- Strong organisational and project management skills are required.
- Exceptional demonstrable presentation & communication skills.
- Competence in Microsoft Office (Word and Excel)
- Experience in Salesforce

**Benefits**

**Why work at LEAP?**

There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. We offer:

- Flexible working model;
- RRSP plan;
- Employee Share Scheme;
- Superb working environment;
- A fantastic culture - open communication, and transparency through practical and quarterly strategic briefings;
- Competitive Health Insurance, RSP, Employee share ownership scheme, competitive va

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