Senior Team Leader, Private Banking

4 weeks ago

Montréal QC, Canada Canadian Imperial Bank of Commerce Full time

Senior Team Leader, Private Banking - Bilingual page is loaded Senior Team Leader, Private Banking - Bilingual Apply locations Montréal, QC time type Full time posted on Posted 3 Days Ago job requisition id 2407990

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Senior Team Leaders develop, coach, inspire and empower team members to provide customers with a superior service experience. This also includes the ability to support employees in transferring the skills and knowledge they possess and acquire in the classroom into success. The Sr. Team Lead, Client Services is accountable to monitor the service levels being provided to clients and internal partners by the team and to maximize service quality and performance through direct performance evaluation and management in conjunction with the Manager. Under the guidance of the Manager, Client Services, the Sr. Team Lead will also facilitate the ongoing effectiveness of the team’s performance through implementation of focused recruiting, hiring, performance management and individual development programs. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

  • Performance Management – Coach and mentor team members to develop skills required to ensure they are capable of performing their roles at the highest level and working effectively in a team environment. Establish and sustain service excellence by providing advice and coaching related to the service model, creating positive memorable customer experiences and developing innovative solutions. Conduct team meetings and create an environment conducive to the exchange of information/ideas. Manage performance by providing fair and accurate informal feedback, emphasizing employee strengths, and clarifying performance expectations. Analyze data (e.g. call activity, performance measures – productivity, quality) related to the team and develop effective action plans based on the analysis. Guide and motivate the team to meet challenging performance targets.

  • Collaboration – Network internally and externally to enhance the process of continuous learning and identifying best practices. Ensure Quality Assurance reviews and assessments are conducted on any irregular activities identified and executive summaries of same to senior management. Prepare, provide and deliver a monthly Executive Summary of the team’s results to Senior Manager and participate in calibration sessions as required. Handle difficult interactions and unpopular decisions, balancing quality requirements versus individual perceptions.

  • Quality Assurance - Review an adequate sampling of work for Quality Assurance (QA), including assessment of required calls, review Siebel logging to ensure that established processes are followed, review activities for inbound teams. Ensure Quality Assurance reviews are conducted as stipulated, in a timely, efficient and objective manner, p roactively working with the Business Contact Centre (BCC) employees to improve the centre’s customer experience through constructive feedback on performance. Document customer experiences and identify opportunities for development to close gaps, as well as new program needs and/or enhancements to existing material to improve the quality of training programs. Maintain integrity of information input into the internal QA database and make recommendations for upgrades as required

Who You Are

  • You are a leader. You are passionate about developing and coaching to bring out the best in people and to lead a diverse, high performing team.

  • You have 1-2 years of management experience, preferably in a call centre or financial industry environment, is considered an asset.

  • You put our clients first. You have well-developed client and relationship management skills. You engage with purpose to find the right solutions.

  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

  • You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

  • Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.

  • You're fluent in French and English to serve our clients in the community

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .

Job Location

Mont-1155 Rene Levesque O-1125

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Cash Flow Analysis, Client Relationship Management, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking Similar Jobs (3) CIBC - Senior Private Banking Advisor - Bilingual locations 3 Locations time type Full time posted on Posted 30+ Days Ago Banking Centre Leader locations Montréal, QC time type Full time posted on Posted 10 Days Ago Banking Centre Leader locations 4 Locations time type Full time posted on Posted 30+ Days Ago

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #J-18808-Ljbffr

  • Remote - Private Banking Associate

    4 weeks ago

    Montréal, QC, Canada Canadian Imperial Bank of Commerce Full time

    CIBC - Senior Private Banking Advisor - Bilingual page is loaded CIBC - Senior Private Banking Advisor - Bilingual Apply locations Montréal, QC Brossard, QC Pointe-Claire, QC time type Full time posted on Posted 30+ Days Ago job requisition id 2320949 We’re building a relationship-oriented bank for the modern world. As a member of CIBC Private Wealth...

  • CIBC - Senior Private Banking Advisor - Bilingual

    4 weeks ago

    Montréal, QC, Canada Canadian Imperial Bank of Commerce Full time

    CIBC - Senior Private Banking Advisor - Bilingual page is loaded CIBC - Senior Private Banking Advisor - Bilingual Apply locations Montréal, QC Brossard, QC Pointe-Claire, QC time type Full time posted on Posted 30+ Days Ago job requisition id 2320949 We’re building a relationship-oriented bank for the modern world. We need talented, passionate...

  • Senior Data Team Lead

    4 weeks ago

    Montréal, QC, Canada Canadian Imperial Bank of Commerce Full time

    Senior Team Leader, Private Banking - Bilingual page is loaded Senior Team Leader, Private Banking - Bilingual Apply locations Montréal, QC time type Full time posted on Posted 3 Days Ago job requisition id 2407990 We’re building a relationship-oriented bank for the modern world. Senior Team Leaders develop, coach, inspire and empower team members to...

  • Private Banking Relationship Manager

    2 months ago

    Montréal, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** By joining RBC as a Private Banking Relationship Manager, you open the door to an exciting career in Private Banking. This is an opportunity to become a critical member of a results-oriented team. This will be attractive to individuals who have a passion delivering a superior client experience. The Private...

  • Networking Event, Private Banking

    1 month ago

    Montréal, Canada TD Bank Full time

    400601BR Wealth Management Montreal, QC February 23, 2023 Company Overview Department Overview TD Wealth, Private Wealth Management (PWM) is focused on the delivery of a legendary client experience to high-net worth (HNW) clients. PWM leverages a distinct discovery process and an integrated team-based approach to build a wealth strategy that reflects...

  • Private Banking Advisor

    1 week ago

    Montréal, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Private Banking Advisor

    1 month ago

    Montréal, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Cibc-associate Private Banking Advisor

    2 months ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Associate Vice President, Private Banking

    2 months ago

    Lévis, QC, Canada National Bank Full time

    Being an Associate Vice-President of the Agriculture Unit at National Bank means contributing to the implementation of the Commercial and Private Banking 1859 strategy. It also means taking charge of a team of specialists who contribute to the growth of agricultural producers in the greater Quebec region by offering advice, support and financial services...

  • Private Banking Advisor

    2 months ago

    Montréal, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** A key member of the client relationship team, the Private Banking Advisor is responsible for providing support, service, and advice to high net worth Private Banking clients through day-to-day interactions. You will support the high net worth client relationship team by delivering tailored advice and solutions...

  • Private Banking Advisor

    3 days ago

    Montréal, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** A key member of the client relationship team, the Private Banking Advisor is responsible for providing support, service, and advice to high net worth Private Banking clients through day-to-day interactions. You will support the high net worth client relationship team by delivering tailored advice and solutions...

  • Senior Manager

    2 months ago

    Montréal, QC, Canada Canadian Imperial Bank of Commerce Full time

    Senior Manager & Team Lead, Business Banking - Bilingual page is loaded Senior Manager & Team Lead, Business Banking - Bilingual Apply locations Montréal, QC time type Full time posted on Posted 2 Days Ago job requisition id 2405487 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are...

  • Senior Director, Investment Business Development

    4 weeks ago

    Montréal, QC, Canada Laurentian Bank Full time

    Seeing beyond numbers At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and...

  • Private Banking Associate

    1 week ago

    Montréal, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Private Banking Associate

    2 months ago

    Montréal, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Private Banking Associate

    1 month ago

    Montréal, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Cibc - Private Banking Associate - Montreal

    3 weeks ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Cibc - Private Banking Associate - Montreal

    1 month ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Service Support Officer, Private Banking

    3 weeks ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 168411 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. *** The role supports the Montreal Private Banking Team and requires fluency in English and French** **Purpose** The Service Support Officer contributes to the overall success of the Private Banking team by ensuring specific...

  • Service Support Officer, Private Banking

    5 days ago

    Montréal, Canada Scotiabank Full time

    Requisition ID: 168411 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. *** The role supports the Montreal Private Banking Team and requires fluency in English and French** **Purpose** The Service Support Officer contributes to the overall success of the Private Banking team by ensuring specific...