Business Analyst

4 weeks ago

Burnaby, Canada Rogers Communications Full time

At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here. We’re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

Think you’re up for the challenge and the fun? If so, consider the following opportunity:
We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions - we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career at Rogers.

**Responsibilities**:

- Developing Partner Performance Analytics and strategy to support Partner Management in identifying opportunities in customer experience, resource utilization, operational Key Performance Indexes (KPIs) and revenue.
- Ad hoc and reoccurring reporting to support Vendor Capabilities and Partner Management teams
- Developing intuitive analytical tools and reports to support the Vendor Capabilities and Partner Management Teams in day to day operations and decision making
- Collect and understand requirements from stakeholders.
- Understanding and preparing requirements documentation for various Vendor Capabilities projects or initiatives
- Work closely with the Vendor Manager Coordinators to assess needs and deliver solutions to reporting and analytical requirements
- Foster relationships with various stakeholders within the company
- Mapping and analysis of current and future state processes
- Perform in a fast paced and dynamic work environment

**Qualifications**:

- Solid analytical, problem-solving and strategic thinking skills to understand opportunities and anticipate the potential impact across projects.
- Ability to partner with various stakeholders to produce analytics that best drive a business-oriented result.
- Ability to interpret the output of analytics efforts for business stakeholders.
- Understanding of KPIs in environments with complex business rules.
- Strong overall understanding of the various analytical and analytics processes including operational analytics, predictive modeling, financial analysis and data mining.
- Versatility, agility, and a willingness to work within a constantly changing environment with great enthusiasm.
- Ability to work well with people from different disciplines with varying technical and interactive abilities.
- Experience developing, building, and maintaining analytical dashboards.
- Excellent written and oral communication skills.
- Degree in a businessfield of study or equivalent experience preferred
- Experience in performance analysis of multiple lines of business and multiple channels
- HTML/PHP/JavaScript Development Experience preferred
- Advanced Knowledge of Excel including automation using VB Script Macros
- Working knowledge of SAS and Tableau

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 244 Newkirk Road (162), Richmond Hill, ON
Travel Requirements: Up to 10%
Posting Category/Function: Call Centre Operations & Operations Support
Requisition ID: 280930

Together, we'll make more possible, and these six shared values guide and define our work:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment

Posting Notes: Customer Experience

  • Business Analyst

    2 months ago

    Burnaby, Canada CB Canada Full time

    Business AnalystOn behalf of our client, Procom is currently seeking a Business Analyst.Business Analyst Job Duties:the Business Analyst will be key members of the Cloud Services team.  The team is seeking qualified project resources to support the gathering and documentation of business requirements needed to implement IT infrastructure, cloud, and other...

  • Business Analyst

    4 weeks ago

    Burnaby, Canada CB Canada Full time

    Business AnalystOn behalf of our client, Procom is currently seeking a Business Analyst.Business Analyst Job Duties:the Business Analyst will be key members of the Cloud Services team.  The team is seeking qualified project resources to support the gathering and documentation of business requirements needed to implement IT infrastructure, cloud, and other...

  • Business Analyst

    1 week ago

    Burnaby, Canada Kron Technologies Inc. Full time

    This is a six month contract to assist Kron Technologies improve online business software solutions. The Business Analyst will work closely with teammates and customers to understand their needs and translate them into functional specifications for technology or process changes. Overall, a business analyst plays a critical role in bridging the gap between...

  • Business Analyst

    3 weeks ago

    Burnaby, Canada Kron Technologies Inc. Full time

    This is a six-month contract to assist Kron Technologies improve online business software solutions. The Business Analyst will work closely with teammates and customers to understand their needs and translate them into functional specifications for technology or process changes. Overall, a business analyst plays a critical role in bridging the gap between...

  • Informatics Business Analyst

    4 weeks ago

    Burnaby, British Columbia, Canada Procom Full time

    Business Analyst - InformaticsOn behalf of our client, Procom is currently seeking a Senior Business Analyst for a six (6) month engagement based in Burnaby, British Columbia. While this client is pleased to offer a remote work model when possible this role will require frequent site visits to the head office in Burnaby.Business Analyst - Informatics Job...

  • Informatics Business Analyst

    2 months ago

    Burnaby, British Columbia, Canada Procom Full time

    Business Analyst - InformaticsOn behalf of our client, Procom is currently seeking a Senior Business Analyst for a six (6) month engagement based in Burnaby, British Columbia. While this client is pleased to offer a remote work model when possible this role will require frequent site visits to the head office in Burnaby.Business Analyst - Informatics Job...

  • Business Analyst

    2 weeks ago

    Burnaby, British Columbia, Canada Kron Technologies Inc. Full time

    This is a six month contract to assist Kron Technologies improve online business software solutions. The Business Analyst will work closely with teammates and customers to understand their needs and translate them into functional specifications for technology or process changes. Overall, a business analyst plays a critical role in bridging the gap between...

  • Business Analyst

    2 months ago

    Burnaby, Canada Tantalus Full time

    **About Tantalus Systems (TSX: GRID)** Come join us if you’re interested in being part of an entrepreneurial team, solving complex technical problems and delivering innovative solutions that will directly impact the electrification of everything and the decarbonization of our society. We have operations throughout the United States and Canada with...

  • Business Analyst

    2 weeks ago

    Burnaby, Canada Specsavers Full time

    **Salary**: $78,000 - $93,000 Actual compensation within the range will be based on experience We also offer quarterly variable compensation package (bonus) + benefits **About Specsavers** Specsavers is an optometrist-owned and -led business that provides Canadians access to comprehensive eye exams at more than 100 independently-owned optometric practices...

  • Business Analyst

    2 weeks ago

    Burnaby, Canada Hays Full time

    Client : Housing Sector Rôle: Business Analyst Job Type: 6 months contract Rate: Open *depending on experience Location: Hybrid in Vancouver Your new Company Our client works in partnership with the private and non-profit sectors, provincial health authorities and ministries, other levels of government and community groups to develop a range of...

  • Business Analyst

    2 weeks ago

    Burnaby, Canada Hays Full time

    Client: Housing SectorRôle: Business AnalystJob Type: 6 months contractRate: Open *depending on experienceLocation: Hybrid in Vancouver Your new CompanyOur client works in partnership with the private and non-profit sectors, provincial health authorities and ministries, other levels of government and community groups to develop a range of housing...

  • Business Analyst

    2 weeks ago

    Burnaby, Canada Hays Full time

    Client: Housing SectorRôle: Business AnalystJob Type: 6 months contractRate: Open *depending on experienceLocation: Hybrid in Vancouver Your new CompanyOur client works in partnership with the private and non-profit sectors, provincial health authorities and ministries, other levels of government and community groups to develop a range of housing...

  • Business Analyst

    4 weeks ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s **Information Technology Services** department is seeking a **regular, full-time (1.0 **FTE**) Business Analyst**. The **Digital Transformation** team within the Information Technology Services** **(ITS) Department helps the Institute proactively identify and respond to changes in technology, industry, and customer expectations. This includes...

  • Business Analyst

    2 weeks ago

    Burnaby, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT’s - **ITS** ***department is a seeking a - **regular, full-time (1.0** **FTE** **) Business Analyst**. The - **Digital Transformation** team within the Information Technology Services - ** **(ITS) Department helps the Institute proactively identify and respond to changes in technology, industry and customer expectations. This includes partnering with...

  • Healthcare Business Analyst

    3 weeks ago

    Burnaby, Canada NTT DATA Full time

    We are currently seeking a **Healthcare Business Analyst **to join our team **Remote** in **Canada.** **Overview**: Looking for a Senior Business Analyst with extensive experience across multiple disciplines within the healthcare sector. The Analyst will work within a high performing team to provide general business analysis (technical and functional)...

  • IT Business Analyst

    21 hours ago

    Burnaby, British Columbia, Canada TEEMA Full time

    Job Title: IT Business AnalystJob ID: CV Location: Burnaby, BCWhat you will be doing:Gather & analyze requirements from businessWork with the developers to design and implement solutionsAssist with change management and training activitiesDevelop solutions using Power Apps, Power Automate, and Power BICreate & execute test cases and facilitate UATWhat you...

  • Healthcare Business Analyst

    3 weeks ago

    Burnaby, Canada NTT DATA Full time

    We are currently seeking a **Healthcare Business Analyst **to join our team **Remote** in **Canada.** **Overview**: Looking for a Senior Business Analyst with extensive experience across multiple disciplines within the healthcare sector. The Analyst will work within a high performing team to provide general business analysis (technical and functional)...

  • Business Analyst

    2 weeks ago

    Burnaby, British Columbia, Canada British Columbia Institute of Technology (BCIT) Full time

    BCIT's Information Technology Services department is seeking a regular, full-time (1.0 FTE) Business Analyst. The Digital Transformation team within the Information Technology Services (ITS) Department helps the Institute proactively identify and respond to changes in technology, industry, and customer expectations. This includes partnering with our internal...

  • IT Business Analyst

    1 day ago

    Burnaby, Canada TEEMA Full time

    Job Title: IT Business AnalystJob ID: CV42664482Location: Burnaby, BCWhat you will be doing:Gather & analyze requirements from businessWork with the developers to design and implement solutionsAssist with change management and training activitiesDevelop solutions using Power Apps, Power Automate, and Power BICreate & execute test cases and facilitate UATWhat...

  • Healthcare Business Analyst

    2 weeks ago

    Burnaby, British Columbia, Canada NTT DATA Full time

    We are currently seeking a Healthcare Business Analyst to join our team Remote in Canada.Overview:Looking for a Senior Business Analyst with extensive experience across multiple disciplines within the healthcare sector. The Analyst will work within a high performing team to provide general business analysis (technical and functional) services to our...