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IT Business Analyst

4 months ago

Waterloo, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

The Workforce & Contract Management Business Systems Analyst reports to the Director, Workforce & Contract Management Canadian Division Technology (CDT) and is responsible for providing analytical data to support maximizing every dollar spent, linking investments to business value and business outcomes.

This person will collaborate with the multiple stakeholders to ensure data accuracy and integrity for our WorkForce Management (1,000+ Staff) and Contracts (Labour & Non-Labour) to drive key decision making across CDT.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**

**Responsibilities**:

- Evaluates data integration needs for Workforce & Contract Management team to find opportunities of data integration
- Builds data integration assets, capabilities, and automation of data flow from multiple source systems to dashboard that reduces human intervention and increases data integrity.
- Perform analysis, identify root cause of problems, and contribute to development of technical solutions
- Work with various teams (business, internal and external vendor, where applicable) to ensure that technical solutions and product increments are in accordance with the business needs
- Successfully manage competing priorities and navigate within ambiguity
- Continuously grow and develop analytical capability and contribute to advancements and innovations within the practice

**What you bring**:

- Bachelor’s degree in Business, Computer Science, or comparable experience.
- 3 to 5 years in an IT
- Self-motivated, Data mindset and Big Picture View
- A solid degree of business acumen in the technology and/or financial services sector
- Excellent problem-solving skills
- Critical Thinking
- Data Warehousing
- Excel proficiency and knowledge of querying languages (Sharepoint)
- Expertise in data visualization
- Good experience with PowerBI
- Good communication and relationship skills with a focus on customer experience
- Ability to work with multiple stakeholders
- Excellent planning and organizational skills
- Attention to detail
- Ability to prioritize and work effectively in a deadline-oriented environment
- Ability to exercise judgment and flexibility

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer**

**Salary & Benefits**

The annual base salary for this role in the primary location of Waterloo, Ontario is expected to be between $72,450.00 CAD - $134,550.00 CAD.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short