Supportive Housing/shelter Support Worker

1 week ago

Sooke, Canada Sooke Shelter Society Full time

Overview of Organization
The Sooke Shelter Society is registered non-profit charity that is governed by a volunteer Board of Directors. The Society advocates for the Housing First Strategy and provides shelter, mínimal-barrier housing and support services to those in the Sooke region who are low-income and who are hard-to house for a variety of reasons, including lack of affordable housing, poverty, mental illness, substance misuse, racism, other forms of discrimination or abusive family situations. The Society is committed to ensure that people experiencing homelessness have a secure place in the community. The vision is to have
a community where everyone has a safe and affordable place to call home and can readily access the support they need, when needed.
Job Summary
This position has a wide range of skills that handles diverse responsibilities where priorities can change quickly. Surrounded by people who are passionate about homelessness from a rights-based perspective, thriving in a collaborative environment in which diverse stakeholders work toward a common goal.
Strong organization and communication skills and move quickly from broad concepts to practical, actionable steps and clear deliverables.
- Welcomes all clients with kindness and without judgement;
- Maintains a safe, clean, well-ordered environment;
- Performs a variety of non-clinical assessments with clients to determine their primary needs;
- Assists with food preparation and service, and distributes resources and supplies to residents;
- Offer clients emotional support and empathy while maintaining professional boundaries;
- Provides clear relevant information including referrals to other community services;
- Monitors client interactions and ensures housing rules are followed;
- Adheres to the Society’s standards, protocols, and policies;
- Observes, documents, and reports important occurrences on the worksite, including changes to

the building, security matters, and changes in client behaviour;
- Calls 911 in emergencies.Qualifications

**Education**:

- A certificate or diploma in social services;
- First aid: “Emergency First Aid - OFA level 1 Equivalence"
- Naloxone Training;
- Foodsafe;
- Managing Hostile Interactions3 and/or Non-violent Crisis Intervention or similar training;
- Listening and feedback training such as Motivational Interviewing, and/or Non-violent

Communication a significant asset;
- Suicide prevention training a significant asset;
- Mental health first Aid training a significant asset;
- Substance use awareness and safety training a significant asset;
- Trauma informed practice training a significant asset.

Skills and Knowledge:
INTERPERSONAL SKILLS
- Remains calm when faced with challenging or disruptive conduct;
- Maintains empathy, kindness, and a friendly disposition;
- Maintains healthy personal and professional boundaries;
- Performs effective conflict resolution and de-escalation techniques;
- Possesses both assertiveness and tact when offering cues and reminders;
- Notices behaviour, body language, verbal and non-verbal cues that suggest decompensation, drug use, and mental or emotional decline;
- Speaks frankly and sensitively about harm reduction and sexual health and safety;
- Resists offering counselling, therapy, and advice;
- Works as a member of a team and contributes to the programs culture;
- Practices self-care.

TASK RELATED SKILLS
- Follows protocols and procedures consistently and maintains efficient routines;
- Adapts to changes in the work environment, including changes in technology and best

practices;
- Acquires new skills to maintain competency on the job, including skills related to office tasks, client care, and professional development;
- Acquires new skills to maintain competency on the job, including skills related to office tasks, client care, and professional development.

COMMUNICATION SKILLS
- Says “no” politely but firmly to clients when necessary;
- Adept at objective descriptions, especially regarding client behaviour and behavioural

changes;
- Communicates well verbally and in writing and masters the required technology and

KNOWLDEDGE
- Harm reduction;
- Substance use, addiction, mental illness, and recovery;
- The role and limitations of a Support Worker, and the program, in the wider spectrum of

services;
- The needs of individuals with concurrent disorders;
- The "Housing First" model and the concept of "barriers," to housing;
- Common health issues among people who are homeless;
- Feminine health issues and cultural and ethnic taboos and teachings related to gender;
- "Street culture" and strategies used by street entrenched individuals to obtain services;
- A wide range of community resources.

SENSITIVE TO
- Cultural and ethnic differences.

**Requirements**:

- Demonstrates professionalism and follows society policies, code of ethics, and guidelines;
- Follows Foodsafe;
- Works independently with multiple clients who exhibit a wide range of behaviours;
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