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Pro Shop Associate
4 months ago
Provides excellent customer service
Ensures proper POS entry of customers
Properly checks in golfers, ensuring rounds are appropriately recorded and all rentals, other services and products are appropriately captured
Ensures Pro Shop and golf services are set up and ready for guest use (eg. Carts, rental equipment)
Supports the set up and organization of the golf services aspects of tournaments, leagues and special events
Deals effectively with customer concerns, identifying opportunities to recover customer satisfaction and loyalty, escalating issues to the Director of Golf or General Manager, where resolution can not be achieved
Understands golf course etiquette and use of golf course equipment and is able to diplomatically deal with customers who need to be educated or asked to leave the premises
Identifies opportunities to provide suggestions to customers and suggest sales items, features and promote upcoming events
Collaborates with other Pro Shop and Outside Services staff to ensure excellent overall service levels
Ensures accurate entering of orders, sales, discounts, proper cash management and completes daily cash balancing
Ensures the cleanliness of the Pro Shop, rental equipment, stock rooms, and public areas, ensuring all appropriate health and safety regulations are met
Ensures proper opening and closing procedures are completed, including responsibility for ensuring proper opening and lock up of the facility
Follows inventory management and controls policies, including point of sale (POS) accuracy, proper rotation of products, completing accurate physical inventory counts, and demonstrating proper care, control and handling of golf club assets and inventory
Answers general questions about overall golf club operations, where unable to answer questions, directs customer to appropriate contact
Other duties as assigned.
KNOWLEDGE & SKILLS REQUIRED:
Strong understanding of the game of golf, golf etiquette and golf equipment is an asset
Ability to learn quickly and use knowledge to support excellent service of customers
Strong customer service and sales skills
Strong written and verbal communication skills, including effective telephone etiquette and communication skills
Ability to multi-task and adapt to changing circumstances
Interpersonal skill to resolve conflict with members of the public and team members
Attention to detail and focus on accuracy with regard to entering customer orders and cash balancing
Ability to manage and maintain a positive attitude in a fast-paced work environment
ust be able to manage and work efficiently with little supervision.
MINIMUM QUALIFICATIONS
1-3 years of experience working in a customer service environment
Demonstrated customer-oriented approach through prior customer service roles in fast paced, multi faceted environments
Strong computer skills, including the use of Point of Sale software, internet searches and research, Microsoft Word and Excel
Good understanding of the game of golf an asset
**Job Types**: Part-time, Seasonal
Contract length: 2 months
Part-time hours: 40 per week
**Salary**: $13.00-$16.50 per hour
**Benefits**:
- Dental care
- On-site parking
- Paid time off
- Store discount
Day range:
- Monday to Friday
- Weekends as needed
Flexible Language Requirement:
- French not required
Shift:
- 8 hour shift
- Day shift
Work setting:
- Apparel store
Work Location: In person
Expected start date: 2023-08-21