Digital Account Manager

7 months ago

Barrie, Canada ACT360 Web & IT Inc Full time

Welcome to ACT360 Web & IT Inc. We are a team of Web Design & Digital specialists committed to creating top-quality, results-driven websites and strategies. Working remotely with us, you will experience a friendly, collaborative atmosphere and become part of a purpose-driven team that values work-life balance, learning, and improvement. We strive to help our clients achieve their broader business goals through efficient Web & Digital solutions and are looking for an experienced  Digital account Manager to join us in this journey.

This focus makes us a valuable partner in our clients’ businesses: we focus on doing what the client needs to achieve their broader business goals, not just what they are asking for.

To do this, we need an Digital Account Manager who can dig deep into our clients’ business and understand their vision & goals.Are you ready to work in a fun, results focused team that values you and your contribution?

The work is mainly remote but requires occasional on-site visits to clients in Barrie, Newmarket, Aurora, and Vaughan.

**Key Responsibilities**:

- Ability to gather marketing goals, and communicate digital processes(SEO, Ads, Social) to clients.
- Act as the project lead on assigned digital initiatives, ensuring project milestones are met and outcomes align with client objectives.
- Manage client communications, acting as the main point of contact for all client interactions, ensuring clear and proactive communication.
- Oversee client feedback, integrating constructive insights into project adjustments to meet client satisfaction.
- Supervise site output, ensuring that all digital content aligns with client goals. This involves working with the website strategist to make sure they have a clear picture of what the client wants to achieve and doing a review of the work to make sure nothing was missed.
- Liaise with the website development team and other technical staff to coordinate development tasks and resolve issues swiftly.
- Ongoing reporting & performance: Review campaign performance with web strategist, ability to understand and explain to client what is and is not working. Must be able to provide clients with a vision of where we are going.
- Change Management: Will be responsible for explaining changes to clients and handling any charges required for those changes. PM will be supporting in the creation and management of change requests
- Responsible for client presentations, delivering compelling presentations to clients on the results/ status of their projects. This will include SEO, ads and website builds. These will be created by website strategist.
- Coordinate with vendors and external agencies on the development and implementation of comprehensive digital campaigns, including account setups.

**About the company, Our Values**:
Be the Customer

We listen to our customers and other team members to understand the full scope of the requirements and goals. We aim to put ourselves in their shoes as we strategize, design, build the processes, and infrastructure to ensure the launch of a successful project.

Give the 360° Solution

We give our clients the full solution, and we actively are making suggestions and ideas to improve the value our clients get.

Be a Problem Solver

We look beyond the problem in front of us to find the source of the issue, so we can resolve and exceed our client’s expectations.

Always Looking Forwards

We strive to deal with our mistakes as a team, learn from them, fix them, and then not look back and repeat them. We also aim to provide proactive and forward-facing solutions by identifying issues as soon as they’re spotted and then helping you find ways to correct problems efficiently and well.

Working to Live, Not living to work

We believe in creating a flexible, asynchronous, and remote-friendly workplace, remembering that people work at ACT360 to support their lives and families, and not to make work the centre of their world. This value guides how we manage and collaborate with team members. We want our employees to feel supported to take care of family and personal needs. If the work is getting done well and on time, and it's working with the team, then we are flexible.

Treating Employees Like Experts

We believe our employees can and should be trusted to have ownership over their work and feel empowered to improve results.

We hire experts, and so we trust our experts to create solutions in efficient ways which work for them. We're not looking for order-takers, but employees willing to grow in their knowledge and expertise, express a willingness to learn, and who will seek continual improvement for the company and for our clients.

Your Expertise
- Develop comprehensive data-driven digital marketing plans, across different digital marketing channels, that drive demand, qualified lead conversion, and measurable sales pipeline.
- Lead all client digital marketing channels, with a focus on Account based marketing strategies,

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