Professional Standards Advisor

7 months ago

Brampton, Canada Regional Municipality of Peel Full time

**Job Description**:
**Professional Standards Advisor**

**Health Services - Paramedic Services**

**Status**:
**Regular Full Time**

**Salary Range**:
**$96,785 to $120,979 per annum**
**plus comprehensive benefits and vacation accrual**

**Work mode: Hybrid**:

- see below for more details about this work mode._

**Location**:
**1600 Bovaird Drive, Brampton**

**Hours of work:35 Hours**

**Who we are**: We save lives and provide Peel’s residents and visitors with unsurpassed pre-hospital care. We dedicate our lives to providing expert, reliable pre-hospital and community care while ensuring the needs of our community are efficiently met.

**Reporting to**: Supervisor, Risk and Audit, Paramedic Services

The Professional Standards Advisor (PSA) position supports Peel Regional Paramedic Services to identify risks through the analysis process with an eye to mitigating those risks, and audits patient care documentation to ensure legislative compliance and the highest level of patient care. The PSA works collaboratively with both internal and external stakeholders to ensure quality patient care, expert customer service, and compliance with legislative standards.

**What you will do in this role**:

- Identify potential risks and possible breaches of standards to formulate investigation plans.
- Conduct interviews with employees and relevant members of allied Services and the public which may require evening or weekend work, with some travel.
- Collect, document, and present evidence using an unbiased process.
- Use different technologies to collect pertinent information to help inform the analysis (i.e., GPS data, security footage, etc.)
- Write professional reports, summarizing complex, multifaceted analysis.
- Liaise with external stakeholders to coordinate interviews and release of documents for investigations in compliance with PHIPA, MFIPPA and legislative requirements.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

**What the role requires**:

- Bachelor’s degree in a Health related field or a combination of equivalent education and experience in investigations
- Minimum of 5 years’ experience in the area of professional standards and working with various policies, procedures which includes 3 years demonstrated experience in program leadership and planning
- Strong knowledge of health-care laws, regulations, and standards, compliance programs, risk management, performance improvement systems, knowledge of the emergency services industry
- Demonstrated experience in the conduct of investigations, preferably in the area of public complaints relating to compliance to legislated or program standards
- Combination of education and experience may be considered

**Skills/Abilities**:

- Ability to effectively manage relationships with internal and external stakeholders, the public, health care professionals and managerial staff
- Demonstrated planning, analytical and coordinating skills with the ability to work independently on multiple, diverse projects
- Professional report writing skills

**Assets**:

- Experience in a related health care field an asset
- Knowledge of Collaborative Culture of Safety concepts and methodology is an asset
- Comprehensive Health, Dental, Vision benefit plan (effective start date)
- Automatic enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis (where applicable) 3 weeks per annum
- 3 Paid personal days and floating holidays (non-union)
- Flexible hours supporting your wellness and wellbeing (non-union)
- Annual performance review and merit increases based on performance (non-union/ where applicable)
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement (where applicable) and learning and development resources

**Work Mode & Job Location**:In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 1600 Bovaird Drive, Brampton ON (Fernforest Paramedic Station)
_ _worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

**Hours of Work**:35 Hours per week.

**_The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved._**

**Interview**: Our recruitment process will be completed with video conference technology.

**As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the

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