Supervisor Business Services

2 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 46603

**Job Category**:Finance, Accounting & Purchasing

**Division & Section**:Pension, Payroll & Employee Benefits, Business Services

**Work Location**:METRO HALL, 55 John Street, Toronto, Ontario

**Job Type & Duration**:Full-time, Permanent Vacancy

**Salary**:$102,155.00 - $135,815.00

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 15-May-2024 to 30-May-2024

As the Supervisor Business Services Strategic Planning you will provide support to the Business Services Manager by overseeing and coordinating section, divisional and corporate initiatives and operational projects related to: complement management, systems sustainment, finance, business process re-engineering, performance measurement, strategic planning etc.

**Major Responsibilities**:

- Implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
- Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests.
- Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
- Develops through the development of business cases, operating/capital budget(s) and manages all finance related activities, ensuring expenditures are controlled and maintained accurately in SAP.
- Executes the delivery of divisional programs in the following critical areas: finance (budget/actuals), business and strategic planning, business process re-engineering, performance measurement, business analytics, people management and communications.
- Leads operational projects and completes deliverables on schedule and within budget utilizing agile and/or waterfall project management methodologies.
- Oversees assigned operational projects, ensuring effective teamwork and communication, high standards of work quality, organizational performance, accountability and continuous learning.
- Develops and implements effective and innovative solutions to meet divisional and client needs in the areas of business transformation (i.e. digital modernization, process changes) and change management.
- Supports service and workforce rationalization projects and attends meetings where confidential labour relations information is discussed.
- Deals with confidential and sensitive information affecting staff, resources and finances related to divisional processes, functional policies, programs and strategies.
- Leads the development of performance measures and utilization of data analytics for operational performance analysis and advances recommendations for service delivery improvements.
- Identifies or creates/develops sustainment models that provide the best fit for the division and program areas and provides change management services, ensuring consistent approach across all program areas.
- Provides ongoing leadership by using effective techniques to recommend and implement change management strategies in order to improve system adoption, efficiency, effectiveness and, effectiveness and accountability.
- Works with divisional management, sector partners and others to promote innovation.
- Develops and oversees agreements and other key procurement activities with clients (i.e. Divisions and ABCC's) to ensure partnerships and service levels are identified and met, issues are addressed and client satisfaction is maintained.
- Ensures integrated and consistent communications, issues management, and responses to existing and emerging issues in accordance with accessibility, diversity and inclusivity lens.
- Ensures operational and administrative processes within the division are adhering to regulatory and quality assurance standards.
- Undertakes initiatives to develop, maintain and implement processes and mechanisms to strengthen the Division's internal controls, oversight and compliance.
- Informs the design, development and implementation of program changes, new program structures or pilot projects to better support operational and strategic goals.
- Carries out cross divisional/service area initiatives/issues requiring coordination and response on behalf of senior management for larger scale initiatives.
- Tracks council decisions, related reports and activities which impact projects/initiatives, and provides advice and analysis on their implications to senior leadership.
- Provides strategic guidance and advice in the areas of: shared services, benchmarking, performance measurement, best practices and program review.
- Provides consultation, advice and recommendations to divisional leadership on complex organizational and management practices, business and stra

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