Insulation Services Manager

3 weeks ago

Ottawa, Canada Saint-Gobain Full time

***

The Insulation Services Manager Canada is responsible for the overall achievement of preferred customer service through highly effective order fulfillment and warehouse operations for our insulation plants in Canada. This will be achieved through the development, implementation, and optimization of Canada Insulation warehousing practices and technology.

Responsible for planning & executing customer service schedule and SAP initiatives, the Services Manager will ensure continued improvement of customer service and order fulfillment for external and internal customers, while still supporting and promoting efficient utilization of distribution and warehousing assets and resources.

With strong analytical capabilities, the incumbent will streamline processes and drive for improvements to overall operations & efficiencies through good inventory management, superior shipping & receiving processes, and enhanced automation and technology.

The Services Manager is a key member of the plant management team and reports directly to the Ottawa Plant Manager.

The Insulation Services Manager Canada manages directly the Ottawa shipping hourly team and indirectly the other plants teams.

**ESSENTIAL DUTIES**

**Customer Focus and Service**
- On an ongoing basis, proactively improves inventory, warehouse layout, and shipping/receiving processes to achieve higher levels of effectiveness, including ABCXYZ warehouse layout, STO transfer damage reduction, and last mile STO delivery performance, and evaluates the performance of improvements.
- Interfaces and collaborates regularly with plant warehouse teams, the customer service team, and within the logistics and planning team to maintain and improve service and order fulfillment (customer and internal).
- Responsible for the implementation and maintenance of efficient service, shipping/receiving, and inventory management practices in all insulation Canadian locations.
- Develops and record key relevant KPI’s, reporting, and tracking tools to drive improvement, including past due STO reporting.
- Builds and executes shipping/receiving & inventory control strategies to control operational costs and meet KPI targets and financial budgets.
- Ensures SAP and streamline best practices are maintained at all plants through regular communication, training, and auditing.
- Provides training and support to the plant warehouse teams, and 3rd party logistics partners
- Supports the resolution of system or service issues at the plant warehouses and 3rd party logistics warehouse locations.
- Performs other related duties and responsibilities as assigned by management

**Required Qualifications**:
**MINIMUM KNOWLEDGE AND SKILLS REQUIRED**
- SAP warehouse management experience preferred (5 -10 years), but experience with similar software will be considered
- College diploma in Business, Information Technology, or Engineering or 5 years’ equivalent work experience
- Able to work in a team environment with ability to multi-task and problem solve in a fast paced environment while influencing stakeholders.
- Strong knowledge of computer software skills (Proficient in Microsoft office; word,excel)
- Ability to provide leadership and innovation at all levels of the organization.
- Strong influencer with good written and oral communication skills, including online meeting management, in-person plant training and advance PowerPoint skills.
- Results driven, flexible and open-minded
- Experience in Unionized environment

**PREFERRED OR DESIRED QUALIFICATIONS**
- University degree in Engineering, Logistics, or Supply Chain, or APICS certification or P. Log designation
- Health and safety training
- SAP advanced working knowledge (super user status)
- Must be self-driven, proven ability to drive performance.
- Must have critical analytical skills.

**FISCAL RESPONSIBILITY**
- Supports meeting warehouse and logistics budgets
- Support warehouse cost deployment to identify loss and projects to drive improvement

**Additional Description**:
**EHS**
- Leads the Shipping/receiving teams with highest respect of EHS charter and policies to achieve a zero accidents, zero occupational illnesses and zero environmental impact for our employees, contractors and visitors.
- Promotes participation and collaboration of all employees seeking ideas and implementation of risk reductions.
- Leads implementation of activities improving SG standard compliance.
- Ensures process systems are in place to maintain all shipping/receiving equipment to meet benchmark targets and environmental standards.

***

**Leadership, People development and Engagement**
- Sustains and keep developing the positive relationship with our Employees to promote an open and engaged culture.
- Responsible for the development and proper training for all employees reporting directly and indirectly to the position in order to grow internally leaders.
- Provides frequent and high quality communication to his team and other departments (performanc

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