Member Relations Coordinator

5 months ago

Peterborough, Canada Ontario Waterpower Association Full time

The Ontario Waterpower Association (OWA) is a not-for-profit, member-based organization promoting the sustainable development of waterpower resources in Ontario. Since 2001, the OWA has been representing the common and collective interests of the waterpower industry. To date, membership has grown to over 160 organizations. Our membership includes generators, engineering firms, environmental consultants, equipment suppliers, manufacturers, legal, project financing and insurance firms, Indigenous communities, and other organizations, all sharing the common interest of advancing waterpower in Ontario.

The OWA is seeking an experienced, goal-oriented individual to join our dynamic team and lead the organization’s membership relations responsibilities focused on providing value and services to our growing association as the province expands “Made in Ontario” waterpower to meet emergent and enduring electricity needs.

**Key responsibilities include**:

- Responding to all membership-related questions, requests, and concerns
- Leading business development areas focused on member recruitment and retention.
- Monitoring membership trends and forecasts.
- Conducting market research to identify and implement new opportunities to improve member value
- Developing and delivering membership marketing and communication materials
- Managing the Association’s membership database, software, processes and annual billings
- Providing analytical and research support for periodic evaluations of membership structure.
- Developing budgets as required to ensure revenues and costs achieve objectives.
- Providing support to the design and delivery of the Power of Water Canada (POWC) conference and all other OWA member-related events
- Supporting the development and delivery of the Association’s marketing and communications strategies.
- Supporting the development and maintenance of strategic partnerships with other member-based organizations for promotional and collaboration purposes.
- Leading member-based committees to support the OWA’s strategic priorities.

**Applicants should have**:

- Proven experience in Marketing, Business Development and Membership Relations, preferably in a not-for-profit environment.
- Demonstrated track record in the development, management and execution of integrated recruitment, retention and re-engagement strategies.
- Sound understanding of member-based events and communications strategies.
- Strong project management skills.
- Excellent verbal and written communication skills along with strong interpersonal skills.
- Exceptional client service skills.

**Employment conditions include**:

- A predominantly remote working environment, with at least monthly in person team meetings (Peterborough, Ontario).
- A five (5) day, thirty-five (35) hour work week (Monday to Friday)
- Periodic travel to support organizational events and activities, with compensatory time for work outside of regular business hours.
- An initial employment contract for a two-year term that may be extended upon mutual agreement.
- Support for professional development, as agreed by the employee and employer.
- Three weeks annual paid vacation plus all Ontario government statutory holidays.

**Salary Range**:

- $50,000 - $60,000 annually based on experience and the potential for additional performance bonuses based on the achievement of defined objectives

**Our Commitment to Equity, Diversity and Inclusion**:

- The OWA is an equal opportunity employer that is committed to equity diversity and inclusion in the workplace. Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly and based on merit.

**To Apply**:
**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- DCS / DEC (preferred)

**Experience**:

- member relations: 3 years (preferred)
- Customer service: 1 year (preferred)

Ability to Commute:

- Peterborough, ON K9J 1W1 (required)

Ability to Relocate:

- Peterborough, ON K9J 1W1: Relocate before starting work (required)

Work Location: Hybrid remote in Peterborough, ON K9J 1W1

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