Bilingual Client Services Representative

4 days ago


Kitchener, Canada bernafon Full time

**Overview**:
Job Title: Client Services Specialist Representative

Job Code:
Job Family: Client Services

Issued:
Purpose of the Position:
To provide a high level of customer service support to the Company’s customers in order to ensure customer satisfaction. This is a hybrid position with an office location in Kitchener.

**Responsibilities**:

- Interact with customers regarding placing orders, status checks, rushes, warranties, service/repair, C/R requests, and providing quotes and related issues.
- Establish and maintain productive working relationships with customers.
- Process orders and liaise between Operations, Customer Service, Audiology, Finance and Distribution to ensure that all orders are logged, tracked, and maintained accurately via scanning and order entry into the Navision database and appropriate follow through to ensure customer requirements are met satisfactorily.
- Prepare appropriate paperwork where necessary.
- Enter customer complaints and problems regarding services, products, billings and issues resulting in appropriate resolution. May require assistance from the Audiology team when appropriate.
- Develop broad knowledge base related to services, products, programs, regulations/legislation, technologies and marketing strategies to meet Company goals.
- Maintain accurate records and process adherence
- Provides elevated service to internal team, acts as a mentor based on experience
- Supporting customers and team through different programs ie: call monitoring, concierge program, QCing new CSRs orders
- Provide basic product and technical assistance to customers.
- Participate in product launches/customer events when needed.
- Follow-up with customers on production queries as they relate to specific orders.
- Provide backorder status to customers.
- Assist other team members in the Client Service department when necessary.
- May perform special projects as required.

**Qualifications**:

- Education and Related Experience: A high school diploma or equivalent is required. Post-secondary diploma or degree in sales, customer service, marketing, office administration, business administration or related field is preferred.
- Excellent verbal and written communication skills to interact with customers.
- Bilingual in both English and French required.



  • Kitchener, Canada demant Full time

    **Scope**: Reporting to the Client Services Team Leader, the Bilingual Client Services Representative is a hybrid role responsible for providing a high level of customer service support to the Company’s customers to ensure customer satisfaction. Kitchener, ON **Responsibilities**: - Provide a high level of customer service to ensure customer...


  • Kitchener, Canada Demant Canada Full time

    **Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from...


  • Kitchener, Canada diatec Full time

    **Overview**: Job Title: Client Services Specialist Representative Job Code: Job Family: Client Services Issued: Purpose of the Position: To provide a high level of customer service support to the Company’s customers in order to ensure customer satisfaction. This is a hybrid position with an office location in Kitchener. **Responsibilities**: -...


  • Kitchener, Canada Diatec Canada Ltd Full time

    Diatec Canada is a premier distributor of audiological equipment, representing trusted manufacturers to provide tailored solutions for hearing clinics, hospitals, ENT offices, and balance centers. Our expert team offers comprehensive support, handling inquiries, troubleshooting, and technical assistance with expertise across all equipment brands. We ensure...


  • Kitchener, Canada demant Full time

    **Scope**: Reporting to the Client Services Team Leader, the Client Services Representative is a hybrid role responsible for providing a high level of customer service support to the Company’s customers to ensure customer satisfaction. **Responsibilities**: - Provide a high level of customer service to ensure customer satisfaction with the Company’s...


  • Kitchener, Canada Demant Canada Full time

    **Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from...


  • Kitchener, Canada Diatec Canada Ltd. Full time

    Diatec Canada is a premier distributor of audiological equipment, representing trusted manufacturers to provide tailored solutions for hearing clinics, hospitals, ENT offices, and balance centers. Our expert team offers comprehensive support, handling inquiries, troubleshooting, and technical assistance with expertise across all equipment brands. We ensure...


  • Kitchener, Canada Demant Canada Full time

    **Responsibilities**: - Provide exceptional customer service to ensure customer satisfaction. - Interact with customers for order placement, status checks, rushes, warranties, service/repair, C/R requests, and quotes. - Establish and maintain productive working relationships with customers. - Process orders and liaise between departments to ensure accurate...


  • Kitchener, Canada Uline Full time

    **Bilingual Customer Service Representative** **(English / French)** **From $32 to $36 per hour (From $80,000 to $86,000 per year with bonuses)** **Toronto Branch** **3333 James Snow Parkway, Milton, ON L9T 8L1** Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company. **Hours**:Various shifts...


  • Kitchener, Canada WM Full time

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **CUSTOMERS FIRST, ALWAYS.** We are looking for people who are committed to our mission of putting the customer...


  • Kitchener, Canada Demant Canada Full time

    **Responsibilities**: - Provide exceptional customer service to ensure customer satisfaction. - Interact with customers for order placement, status checks, rushes, warranties, service/repair, C/R requests, and quotes. - Establish and maintain productive working relationships with customers. - Process orders and liaise between departments to ensure accurate...


  • Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kitchener, Canada ProResp, Inc. Full time

    **Client Service Representative (Medical Administration)** **Location**: Kitchener ProResp **Full-time Permanent Role** (37.5hrs/week: Monday - Friday 9:00am - 5:00pm) **Salaried position**:Starting between $24-26/hr **What We Offer**: - Full time, reliable employment with consistent office hours - 3 weeks paid vacation to start - Comprehensive benefits...


  • Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kitchener, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Kitchener, ON, Canada WM Full time €35,000 - €45,000

    As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. As a customer service representative (CSR), you will interact with WM Customers via Multi-Channel Customer Service,...