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Customer Service Representatives

3 months ago

Springwater, Canada Acara Solutions Full time

Acara Solutions is looking for **Customer Service Representatives in Springwater, ON.**

**Job Duties**:

- Reviewing the current on-hand inventory and ordering required products from wholesale vendors. This product includes bulk soil, sod, nematodes, mailboxes, furniture etc.
- Entering information from a manual (handwritten form) into an Excel spreadsheet. These reports include returns/exchanges, customer surveys and other data information we may be collecting.
- Respond to customer inquiries about landscaping and schedule appointments between the landscape designer and their clients.
- Take delivery information from customers and arrange the dates for delivery.
- Ensure that the items that require delivery are completed within the committed timeframe. This may include contacting the delivery driver, requesting for an additional driver, and organizing and arranging deliveries in coordination with the floral shop.
- Sell gift certificates to customers either over the phone or in person.
- Administer donations. This includes sending the initial donation request form to the donation committee for review, communicating with the customer on whether or not their request was accepted and providing the donation product as specified by the committee.
- Provide product information for customers. This may include identifying types of plants, plant diseases, insect identification and information on any product within the store.
- Inform customers of the available programs to encourage customer loyalty (grow for the green, seminars).

**Requirements**:

- Strong customer service skills.
- Able to multitask.
- Able to quickly navigate the internet and or library resources to provide responses to customer inquiries.
- Able to create reports, tables, and presentations with computer software (Excel, Word, basic programs, internet, etc.).
- Able to analyze data to recognize and act on consumer trends.

**Job Types**: Full-time, Permanent

**Experience**:

- Customer Service: 1 year (preferred)