Head Cashier

**Reports To**:
Store Manager

**Summary**:
The **Head Cashier** will provide our customers with a high level of customer service and will be responsible for overseeing the Cash Department and validating checks using an electronic scanner and cash register. He or she is responsible for supervising and training cashiers to ensure store policies and procedures are maintained. Other responsibilities will include ensuring that controlled substances are sold only upon proof of age, monitoring the store’s front-end activities where cashiers are working with respect to loss-prevention and addressing customer concerns in a professional manner. The Head Cashier will act as a Cashier and perform other duties as required.

**Core Competencies**:

- Customer Focus
- Communication
- Energy and Stress
- Team Work
- Leadership
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Operating Equipment
- Ethics and Integrity

**Job Duties**:

- Answer customers' questions.
- Bag, box, wrap, or gift-wrap merchandise.
- Assist with the store and storefront merchandising.
- Compute and record totals of transactions.
- Responsible for knowing and proactively coordinating input of weekly sale items pricing and codes.
- Ensure cashiers know to count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Establish or identify prices of goods and services, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Issue receipts, refunds, credits, or change due to customers.
- Supervise and train cashiers.
- Oversee the store’s front-end with respect to loss-prevention.
- Maintain clean and orderly checkout areas.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Process merchandise returns and exchanges.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Resolve customer complaints.
- Ensure adherence toward Corporate and Departmental targets.
- Responsible for assisting in driving sales.
- Compile and maintain non-monetary reports and records.
- Keep periodic balance sheets of amounts and numbers of transactions.
- Stock shelves, and mark prices on shelves and items.
- Establish training criteria and method of cashier readiness validation.
- Responsible for continuous improvement
- Work in conjunction with Human Resources in the progression and movement of cashiers, including but not limited to, hiring, on-boarding, appraisals, flexibility chart adherence etc.
- Provide clerical assistance in the form of typing, filing, etc.
- Perform minor maintenance work, and clean-up duties.
- Other duties as required.

**Requirements**:

- High school diploma or GED required.
- 5 years of cashier experience.
- 2 years of supervisory experience preferred.
- Strong customer service and troubleshooting skills.
- Strong knowledge of Store policies and procedures.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Effective work habits with mínimal supervision.
- Excellent organizational skills.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Proven data entry and typing skills.
- Professional appearance and manners.
- Strong work ethic and positive team attitude.

**Work Conditions**:

- Manual dexterity required.
- Overtime as required.
- Lifting or moving up to 30lbs may be required.