Department Manager

3 weeks ago

Sylvan Lake, Canada Canadian Tire #655 - Sylvan Lake Full time

As a member of the store’s Management Team, the Department Manager contributes to the success of the store by communicating the business objectives of the store to his/her team. The Department Manager is responsible for managing and leading the department in providing high quality workmanship and service that ensures customer satisfaction. He/she ensures that the department team consistently meets performance expectations in terms of customer experience, sales growth, retail execution and profitability.
**Responsibilities**
- Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
- Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
- Leads by example and consistently delivers an excellent customer experience.
- Implements and follows store policies and procedures that deliver a high quality customer experience.
- Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery.
- Coaches team members on how to display appropriate customer service behaviours.
- Works as a team with other departments to provide an excellent customer experience.
- Assign sales workers to duties, Authorize return of merchandise, Sell merchandise, Supervise and co-ordinate activities of workers, Resolve problems that arise, such as customer complaints and supply shortages, Organize and maintain inventory

**Job requirements**
- Experience in retail sales, execution and operations.
- Good working knowledge of department products and functions.
- Demonstrated supervisory, leadership and/or managerial experience or relevant experience.
- Ability to operate a cash register is an asset.
- Basic math and typing skills.
- Experience in a Canadian Tire store is considered an asset.

**Work Conditions and Physical Capabilities**
Fast-paced environment, Work under pressure, Tight deadlines, Combination of sitting, standing, walking, Standing for extended periods, Attention to detail

**Personal Suitability**
Organized, Flexibility, Accurate, Client focus, Team player, Reliability

Work Location: In person

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