Client Services Manager

2 months ago

Paris, Canada TC Transcontinental Full time

**Manager, Client Services**

**About this opportunity**
**Reporting to the General Manager, the Client Services Manager will manage the day-to-day functions of the client services team (15 people) including providing daily support to the Client Services Supervisors, Team Leads and Project Managers. The incumbent will act as a key liaison between the Client and Manufacturing in the management of projects and campaigns.**

**The role is on-site at our location in Paris, Ontario.**:
**What you will be doing**:

- **Manage all aspects of the client services departmental employees, such as**:

- ** Recruitment and staffing, by conducting high volume recruitment and strategic staffing to meet growth and client account needs.**:

- ** Training and development, such as assessing individual training/development needs and required follow-through to close the gaps.**:

- ** Drive retention strategies and active involvement in succession planning activities, including identifying high potential employees.**:

- ** Performance management, including setting employee performance objectives and year end appraisals, and participating in coaching sessions and the disciplinary process with employees.**:

- ** Develop processes and procedures to ensure that all client requirements and orders achieve target deliverables.**:

- ** Become a leader in onboarding for the Retail Marketing Portal, using the campaign manager and assisting each team to maximum use of automation.**:

- ** Strong partner of Operations in utilizing the ERP system and automated scheduling tool.**:

- **Oversee invoicing and billing processes for all accounts by ensuring timely movement of dockets into billing and keeping accurate sales accruals at month end.**:

- ** Keep informed of daily activities in order processing and scheduling.**:

- ** Establish departmental objectives and KPIs and drive the results.**:

- ** Anticipate shortfalls and build contingency plans to deal with them proactively.**:

- ** Communicate with internal department supervisors to review problem issues and resolutions and preplan new orders that are unique and need more internal communication.**:

- ** Work with Business Development to capitalize client growth opportunities, to present, support and contribute to a healthy and safe work environment by following all workplace regulations, policies, and initiatives, including reporting all first aid injuries, accidents, and workplace hazards.**:

- ** Work in compliance with the Occupational Health & Safety Act of Ontario, the Workplace Safety Insurance Act, Quality Management System and all other applicable legislated regulations.**:
***What we are seeking in you**:

- ** Post secondary education along with a minimum seven (7) years related print and managerial experience. Client facing experience would be an asset.**:

- ** Project Management background (PMP) within a Manufacturing environment would be an **asset.**:

- ** Exceptional interpersonal skills with the ability to professionally communicate effectively with all levels, internally and externally and well-developed relationship building skills;**:

- ** Ability to work in a fast-paced environment, handling multiple jobs simultaneously and managing prioritization of issues daily due to changing business dynamics.**:
***When benefits really help you live better.**:

- ** Group insurance**:

- ** Integrated Health Platform (Dialogue)**:

- ** Company Pension Plan**:

- ** Development opportunities where your input makes a difference**:

- ** Employee-involved decision making**:

- ** Opportunity to be part of a dynamic and highly motivating work environment where you can maximize your potential and further develop your career**:
***
**We have been driving innovation since 1976.**

**With over 8,000 employees and 38 production sites, TC Transcontinental is a leader in the packaging and printing industry, as well as the top French-language educational publishing group in North America. It is a company that takes care of its teams and where employees support each other. At TC Transcontinental, we lead the industry by cultivating a sense of belonging for all. This position will be part of our Retail Services and Printing Sector **in which the focus is in three areas of print: direct mail, commercial print and our rapidly growing in-store-marketing print (i.e. point of purchase promotional print).
**When our contribution invents the future.**

**A pillar in its various sectors of activity, TC Transcontinental inspires by its desire to create a responsible and united world. Its actions, particularly its commitment to the use of plastic, contribute to the protection of resources and the design of innovative products.**

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