Security Supervisor

6 months ago

Toronto, Canada Toronto Blue Jays Full time

**Are you interested in joining the Toronto Blue Jays Security Team? This is your opportunity.**

**The Toronto Blue Jays are looking for Part Time Seasonal Security Supervisors.**

**OVERVIEW**:
The Toronto Blue Jays Organization is looking for individuals who have exceptional skills in customer service, leadership and teamwork and thrive in a fast-paced, high energy environment. The Security Supervisor will manage a team of security guards during all Blue Jays home games as well as work collaboratively across a peer group to ensure consistent staff management. They are also responsible for the overall direction of the security team, ensuring fans are receiving a high level of customer service including, but not limited to, ensuring heightened security inspections upon entry, working with our Emergency Service partners and ensuring alcohol management and compliance. This individual will have the ability to efficiently problem solve, proactively react to employee and fan needs, and provide professional guidance to all security staff.

This is a leadership role; supervisors are required to lead by example, embody our values and ensure their staff are similarly working to the highest standard.

Applicants must be available to work a minimum of 80% of all regular season home baseball games, and as needed, all other events at the Rogers Centre, including evening, weekends and holidays as required. Security Supervisors are also expected to arrive 60 minutes prior to gates open for briefings.

This is a part-time contract position from December to November with the possibility of extension.

This role may be for you if:

- You enjoy motivating, energizing, and inspiring others
- You are hands-on and unafraid of taking on new challenges
- You thrive in fast paced high-volume working environments
- You love the Toronto Blue Jays

**RESPONSIBILITIES**:

- Lead and coach the security team to ensure customer-centric approach at all times.
- Assist in monitoring and proactively adjust staffing levels based on the requirements of each game.
- Assist in managing the attendance program including effectively addressing tardiness, absences and monitoring break times.
- Ensure company standards and policies are upheld i.e. all alcohol management policies, emergency procedures, heightened security measures.
- Stay on top of all game day activities, related events and initiatives throughout the stadium and communicate necessary information to staff in an effective manner.
- Lead pre-game meetings with security team and ensure all pre-game inspections have been completed including making sure staff are equipped with essential tools and resources to be successful.
- Administrative duties include, but are not limited to, completing incident reports, deployment records and staff reviews.
- Ensure ongoing and open communication with management with regards to events that occur during each game/homestand as well as provide feedback to ensure ongoing improvements.
- Assist with recruitment, mentoring and professional development of the security team.
- Actively communicates with other staff and departments before, during and post-games.
- Must adhere to all Public Health protocols.

**QUALIFICATIONS**:

- Valid license as a Security Guard in accordance with the PSIS Act and to be in good standing.
- Must have their valid Smart Serve Certification.
- Available to work 80% of all regular season home games and as needed, all other events at the Rogers Centre
- Demonstrated leadership skills including motivating and coaching teams.
- Exceptional customer service skills with a focus on creating positive fan experiences.
- Minimum 2 years in a security role.
- 1-2 years supervisor or leadership role experience an asset.
- Excellent problem solving, judgement and negotiation skills.
- Able to collaborate effectively at all levels in the organization.
- Excellent organizational and time management skills.
- Ability to react quickly to confrontational situations and diffuse conflict.
- Strong interpersonal, verbal, and written communication skills.
- Flexibility around availability on evenings and weekends prior to the start of the baseball season for hiring and training.
- Ability to work in a busy, fast-paced environment while standing/walking/climbing stairs indoors for 5-7 hours

**WHAT WE OFFER TO YOU**
- Commitment to our team - we want you to succeed
- Ongoing, hands-on training to help you develop your skills
- Excellent employee discount to use towards Blue Jays gear
- A unique employment experience working for the only MLB team in Canada

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